We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Window Installation

Mountain View Pella
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Steve P

    Date: 10/28/2024

    Steve P

    Date: 10/28/2024

    Requested a service call for our windows over 2 months ago, I followed up last week and was told they were still working on it and they would follow up with me in a couple of days. Still nothing, tried calling the office, only to be routed to voicemail, no one ever picks up the phone. These are some really expensive windows with built in bottom up blinds, they don't seem to want to honor their warranty or return any calls.

    Mountain View Pella

    Date: 11/01/2024

    Thank you for reaching out to notify us of your issue. We are traditionally very backed up this time of year with people closing up their homes for the winter and are experiencing larger than normal volumes. We will review your event and one of our service coordinators will get back with you within 3 business days on the next steps.

  • Barbara G

    Date: 07/09/2024

    Every day a Pella commercial is televised speaking about not just how great the windows are but the consultation and great customer service. This may hold true for some but not for all. My experience has been other than that. April 23, 2023, Lowes come and provide a quote for Pella Windows. 24 hours. During that time, I reached out to the various window dealerships in Colorado Springs to include Pella and a few in ******. On May 3, 2023 we were contacted by the Colorado Springs Pella Dealer. I advised him that we received a quote from *****. His comment was he can beat their price and ***** would have to purchase through them. So, I agreed to meet with Pella Dealer. The salesperson arrived on Saturday with his assistant to discuss our purchase. Again, I advised about the Lowes quote along with our deposit to the other dealership. What made Pella attractive was they would be able to supply the entire window and door package for our renovation. During the visit we discussed the purchase and the measurement for the large patio door was done. The Pella representative asked that we forward the Lowes quote to him. We were also told before the order was placed window measurements would be verified, that never happened. Although my husband was very reluctant to go with Pella, we chose Pella. We put down our deposit and I signed the order. It was not until we were in receipt of the order that we realized the size of the windows was incorrect. The Pella representative stated that since were the General Contractor for our renovation it is our responsibility to measure the windows. In all the years I have been doing construction its the responsibility of all tradesmen to include vendors to verify their scope of work, to include measurements, etc. This is not Pellas process as well, consultation, windows measured, windows picked, windows remeasured before the order placed, etc. The Pella process wasnt followed.

Mountain View Pella is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.