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Business Profile

Oil Changes

More Miles Auto Service LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oil Changes.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is *************************. My car was wrecked and I sent it to the mechanic shop (More Miles) that had my car since August 13. One picture shows that the original charges to fix my car was $2999.34. They made me pay a down payment of $2000 to even get started. They never gave me updates and they would get angry when I called to get an update on the progress. Another picture shows that in October, they told me that they will need another $2000 to finish the car. So I had to pay another $2000. All of the receipts shows the inconsistency with their charges and that they added $3495.70 out of nowhere and wouldnt physically release my car until I paid it. Other pictures show the condition I got my car back in and hpw they kept my car longer so that they could charge me $1,182.95 in just labor. The last receipt does not show how much the claim they were charging me for labor, but the other receipts do. I'm only asking for a refund of $3594.28 cause that's the extra amount they charged me for no reason at all, except to pull more money out of me cause I was vulnerable and wanted my car back.

    Customer Answer

    Date: 02/09/2024

    My name is *************************. I filed a case against More Miles. I called and found out that you guys sent a second notice to them on 2/2/2024. 2/4/2024, my car was stolen. 

  • Initial Complaint

    Date:08/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First date of transaction: 7/26/23 Transmission of vehicle was supposed to be repaired, was sent back under false claims of being fixed, sent back again still damaged Same occurrence twice, was told to pick up on 8/7/23, paying another ***** for costs Amount given with all costs (Labor, Transmission) ***** Owner of business made faults when giving back document of reciepts (mistaking the name, description)

More Miles Auto Service LLC is NOT a BBB Accredited Business.

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