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Business Profile

Security Guards

Front Range Patrol

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Guards.

Complaints

This profile includes complaints for Front Range Patrol's headquarters and its corporate-owned locations. To view all corporate locations, see

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Front Range Patrol has 2 locations, listed below.

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    • Front Range Patrol

      7180 E 54th Pl Commerce City, CO 80022

    • Front Range Patrol

      6753 W Colfax Ave Denver, CO 80214

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/9/2024 I called the appointed security provider at 21:07 being witness to a disturbing crime in my residence. The dispatcher, a young lady presuming by her voice that was negligent, careless, and unprofessional. I asked for her name to later make a complaint and she refused to give me anything referencing her or the call. I looked up the business online then called an alternative number to again be directed back to the same dispatcher. I asked to speak to a supervisor then she hung up the call. I called back, announced was being recorded then she transferred me to a man which was clearly upset after hearing her side of the story. He identified as a supervisor but refused to give me his name. I asked to file a complaint though he would only accept a verbal. I explained to him I wanted to make a formal documented complaint and he refused to give me any information on how to move forward. The initial call was about a DV in the ************************************************ complex. All was a lost cause due to Front Range Patrol. Hope the victim was alright. I shall continue to do my part in expressing my frustration with this corrupt, unprofessional, sketchy company

      Business Response

      Date: 04/20/2024

      Hello, thank you for bringing this to our attention, we apologize for the unacceptable and negligent actions of our dispatcher.

      This dispatcher has been given a written reprimand and has been mandated to go through retraining over the next several months.

      Again our sincerest apologies for your unsatisfactory interaction with our dispatcher.

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