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Business Profile

Towing Company

Mirage Recovery Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mirage recovery service. Took my vehicle unlawfully.

    Business Response

    Date: 06/10/2024

    -This vehicle was towed by Adams County ************ (we are their contracted tower).

    - I allowed **************** to retrieve his personal property for free from his truck.

    - **************** then threw a piece of scaffolding through our office window when we wouldn't give him back his truck for free.

    - **************** was charged with this crime through ******************** Dept.

    - **************** didn't have his vehicle taken unlawfully, he is full of s*** and I'm not wasting another second on this matter.

     

    Matt

     

  • Initial Complaint

    Date:11/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** the front end female handling calls and claiming to be the manager is terrible and appears to be incoherent. She refused to check on our vin number and or verify any information to us. She apparently is completely incompetent and it is unclear how this business is even operating. This individual treats car theft victims as the criminal and is a ***** herself.

    Business Response

    Date: 11/20/2023

    How did **** refuse to check on your vin number? I am unsure of the exact question regarding this so a little more info would be greatly appreciated.

    Thanks,

    *********************

    Mirage Recovery Service

  • Initial Complaint

    Date:12/27/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never heard of Mirage Recocery Services nor have I ever had the necessity to utilize the services of this company. For some reason, they have sent me to collections and the collection company is harassing me and has posted to my credit which has adversely impacted my credit standing. I have owned/operated a repair shop for 10 years and have a flat bed tow vehicle. At no point have I ever utilized a tow service other than myself. I have never inquired, requested or authorized services from Mirage Recovery. No contract for services exists between myself and Mirage Recovery Services. I have not been contacted by or invoiced for services/products by Mirage Recovery Services. If the inaccurate information is not removed from my credit report by 1JAN23, legal proceedings will begin.

    Business Response

    Date: 12/27/2022

    Hello ******************,

     

    Can you send me the information that was enclosed in the letter or what the vin number of the vehicle in question is? Im not sure why this was done but will ensure that we take care of the issue once we find out what vehicle this is in reference to.

     

    Thanks,

    *********************

    General Manager

    Mirage Recovery Service

    Customer Answer

    Date: 12/28/2022

     
    Complaint: 18642719

    I did not receive any communications whatsoever from your company.  I only have a collection on my credit report from your company. I have never done any business with you and certainly havent utilized your tow services.  I have not been in your serviceable area in at least 8 years. You have never been contracted to perform any services or provide any products to me. My vehicle has never been on any of your equipment or been at any of your facilities.  You need to contact ***************** and get any information removed immediately.  I am taking every possible course of action to correct this issue.  I have contacted **** regarding this issue as well.  Because of your collection reporting to my credit, I have been denied a loan. The negligence of Mirage Recovery has caused me financial hardships.  You have created so many problems for me.  Mirage Recovery has caused me to not qualify for $30,000 due to your deceptive business practices.

    Sincerely,

    *****************************

    Business Response

    Date: 01/11/2023

    Good Afternoon,

    After completing some research on this vehicle in question, I have found that we did tow this for ***** County Sheriff's Office.  As you will see in the attachment above, you will see that the ******** **** of ******* Vehicle Record Search shows ***************************** as the owner of this vehicle. I have also included the certified letter we sent to ********************** address located at ******************************************************** and that it was received by someone at that address. I also included in the attachment the form that ***** County used to send their certified letters to ********************** address. These documents all tie ****************** to this vehicle and makes this claim/ accusation false. I hope this resolves this inaccurate complaint and the matter will be dropped.  

    If you have any further questions or concerns, please feel free to reach out to me.

    Thanks,

    *********************

    Mirage Recovery Service

    Customer Answer

    Date: 01/19/2023

     
    Complaint: 18642719

    I am rejecting this response because: *************** states that his research ties me to the vehicle and he provided documentation that proves my claim is false.  ***** County letters are referenced but no supporting documents were provided.  A copy of a letter addressed to me in *********, ** with details of the letters significant history in chronological order was provided.  ****************, stated he researched and determined my claim/accusation was false and he clearly states the letter was delivered and accepted by someone at my address therefore validating his bill which has since turned to a collection.  I simply glanced at the document which states not once, but twice that the letter was not delivered to my address.  It is highlighted at the top of the form and clearly states the letter was delivered to *****************.   ****************** supporting documents state the letter did not get delivered despite ***************** affirmation it was accepted and delivered.  Clearly ***************** supporting evidence does not support his actions which clearly indicate gross negligence by Mirage Towing.  *************** failed to do the due diligence necessary to comply with regulations is plain negligence and carelessness.  *************** will need to remove his collection from my credit report immediately. 

    Sincerely,

    *****************************

    Business Response

    Date: 02/02/2023

    Ok, after looking at the Certified Letter document, I see that it was refused multiple times and I misspoke and was incorrect about it being delivered. Regardless, if this is your stance on this, good luck. ****************** is still the registered owner (******** Records Search and just because you didn't accept the mail, doesn't mean you are off the hook of being the owner of the vehicle. Please get your lawyer and we will see you in court. I have fulfilled all requirements mandated by the state and we are proceeding with collections. If you don't want to accept responsibility for this, so be it. It will not affect how we proceed and move forward.

Mirage Recovery Service is NOT a BBB Accredited Business.

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