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Business Profile

Dog Breeders

Rocky Mountain German Shepherds LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dog Breeders.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I put down a deposit for a puppy in order to join the waitlist of this breeder.I tried to contact the breeder multiple times (over phone and via email) and NEVER GOT ANY response: I never got the opportunity to purchase a puppy OR have my deposit refunded.

    Business Response

    Date: 03/08/2024

    This client notified us that they would not be able to get a pup due to a car accident. We never refused service. Our deposit is non refundable but can be moved to a different litter or applied towards training services.

    Customer Answer

    Date: 03/16/2024

     
    Complaint: 21350253

    I am rejecting this response because:

    I emailed the business several times and tried calling. I never got any response or even acknowledgement of my attempts to contact this business. I had wanted to discuss keeping my original timeline because I still very much want a puppy and had set up PTO/time off work to take a puppy home in Q1 of 2024. However, this business was impossible to get a hold of and never even acknowledged my emails. I had no idea if they were even still operating. I am now in a position where this business has kept my deposit and I don't have a puppy.

    Several months later, I left a review of this business on ******* I got an email from the business complaining and threatening legal action.

    The emails I got from this business in response to my ****** review did NOT include the opportunity to purchase a puppy within the agreed upon time frame. The emails did NOT include the offer of moving the puppy to a different litter. Since I was never given the opportunity to purchase a puppy within the agreed upon timeframe, the breeder is in breach of their deposit contract. Therefore, I would like my deposit refunded. I would also like this business to stop harassing and intimidating me over any communication channel.

    Sincerely,

    *********************

    Business Response

    Date: 03/22/2024

    I am done wasting time in this.

    THIS PERSON PLACED A NON-REFUNDABLE ****** DEPOSIT. SHE THEN CONTACTED US AND SAID SHE COULD NO LONGER PROVIDE FOR A PUPPY. SHE ALSO STATED SHE UNDERSTOOD IT WAS NONREFUNDABLE.

    I would attach her email if this site would have allowed for it.

    This matter is closed. 

    Customer Answer

    Date: 03/26/2024

     
    Complaint: 21350253

    I am rejecting this response because:

    The breeder breached the deposit contract and has not refunded my deposit. I would like this business to refund my deposit.

    As per the attached email, I asked if a refund was *possible* and stated that I understood that it may not be. In the event of the deposit not being refunded, I wanted to purchase a puppy or move my deposit to a different timeframe. The business never acknowledged receipt of my email. Therefore, I assumed I was still on the waitlist for a puppy. Despite numerous attempts to call and request purchase of a puppy, I was unable to get any response from this business. I was never offered the purchase of a puppy on the timeframe describe in the deposit agreement. The business never made any effort to contact me in order to offer me the purchase of a puppy within the agreed upon timeframe (and still has not offered me the purchase of a puppy). Therefore; the deposit contract was breached by the business and I am due a refund.

    Sincerely,

    *********************

    Customer Answer

    Date: 04/04/2024

    Hi there,

    I am still not able to purchase a dog from this business and they have not refunded my deposit. As per the deposit agreement, I am able to move my deposit to a new litter but the business has not offered that. Since they are in breach of the contract, what recourse do I have to get my money back?

     

    Best

    *********************

Rocky Mountain German Shepherds LLC is NOT a BBB Accredited Business.

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