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Business Profile

Drainage Contractors

A-1 Rooter LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drainage Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Did not stand behind their work. Removed the toilet to fix a partial clog. Verbally guaranteed the work. They did not replace the toilet properly resulting in leaking that required a second service call for which they charged full price. When I requested a more reasonable charge I was threatened with a lien against my property. I don't recommend them and we won't be return customers.

  • Initial Complaint

    Date:08/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ok my wife and I hired this guy on several occasions firs time was when we bought our house in 2018 we had hired him to do the sewer line inspection next was about 6 months later to unplug our sewer line and finally was about a year and a half ago we hired him to dig up and fix what he said was a collapsed line for 7000 dollars when he dug it up he said it was done wrong and that the person who did it used rubber couplers and the lines separated so I started calling around to find out who did the job turns out it was the business owner several years earlier he then proceeded to use the same stuff this time with a metal ring around it ensuring us that this would fix the problem two months later it happend again we managed to get it flowing again but it has happend again in the course of the year and a half I have attempted to get ahold of him a dozen or so times. I finally got ahold of him on Monday and he informed me that we are on his do not service list because we didn't pay him as fast as he wanted us to and that we are "rude" honestly he didn't even get a permit to do the job to begin with I know he is cutting corners and doing half-assed work for a temperarory fix so that he can fix it again later

A-1 Rooter LLC is NOT a BBB Accredited Business.

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