We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

RV parks

Four Seasons River Inn & RV Park

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV parks.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/23/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I lodged at the Four Seasons River Inn RV Park from August 2022 to November 2022. When I rented the cabin I was charged a 400 dollar deposit and assured it would be refunded on check out. I checked out in Nov 2022 and was told by ****** my deposit would be refunded back to my debit card within 2 weeks. It never was . I called in Dec and January to follow up. I was told to call back in February because it takes a long time for them to refund my deposit because they were changing their system over. I called back in Feb and they had blocked my number. I posted a bad review about my experience on ****** and received a call from ****** the host on 2/17/23 stating she was refunding my 400 deposit and that she had been sick and those left in charge screwed everything up. She sent me a text to show she had submitted the refund and indeed it showed on my account as pending. She followed up days later and I told her it was still pending and had not deposited. I checked my account a few days later to see if the transaction had cleared and it was no longer there. Wells Fargo stated FOUR Seasons River Inn RV Park Delta Colorado submitted the refund of 400 dollars and voided it the same day. It continued to show as pending on my account because of the weekend. I contacted ****** whom stated she apologizes for the mix up and will submit the refund again. They never did and no one has contacted me. They owe me my money and refuse to pay me. After reading their reviews there are about 10 other customers complaining of the same thing. I left their property in great condition. I also have all the communications with ****** the host as well. Please help.

    Customer Answer

    Date: 02/28/2023

    Hello Sir/ Ma'am,

     In regards to complaint #********  regarding my issue with Four Seasons River Inn RV Park Delta Colorado. I have finally received my refund from them in full. It posted to my bank account on 2/27/23. The company did contact me and State BBB had been in conversation with them regarding my complaint. They also asked that I contact BBB once I receive my refund. They have made good on what they owed me. THANKS FOR THE HELP YOU GAVE ME!????

    ****** ******* ** 

Four Seasons River Inn & RV Park is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.