Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a tiny home from Tiny Custom Homes of Colorado. Put $58,500 down Aug 17th,2022. Paid 2nd payment in Jan 2023 of $28,750 and they have stopped responding to my calls and emails. It’s been over a month now. Home should have been done in March. They have just vanished.there are several other families in the same situation. I am out $85,000. Police won’t help. I hear they might go bankrupt so an attorney won’t help either and they just keep doing this over and over with new LLC

• Initial Complaint

  Date:05/02/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see attached for a detailed complaint/timeline of our interactions with Tiny Custom Homes of Colorado.

  On July 27, 2021 my husband and I entered into a contract with Tiny Custom Homes of Colorado (TCHoC)
  to build our tiny house. At this time, we wrote TCHoC a check in the amount of $43,512.00 as our down
  payment on said home. We were told by Will S**** (of TCHoC) that if we put down our deposit and
  signed the contract promptly, we would be able to utilize another client’s steel package already in
  TCHoCs possession to ensure our timeline would be met. Prior to signing we had met in person/emailed
  with Will S**** on several occasions to discuss our needs. Specifically, our plans to sell our house in
  Montrose Co. and relocate to upstate N.Y. residing full time in the tiny home. As we would have a long
  move ahead of us it would be important that the completion of the home would be in early to mid

  October before winter weather. S**** assured us an October finish date was achievable and that our
  build would be speedy with no delays as our requests were very standard. Over the course of the next
  month things appeared to be progressing. S**** told us our walls/roof were going up and pluming the
  next week (none of which proved to be true). There was no mention of delays in product or otherwise.
  8/31/2021 we reached out to TCHoC via phone seeking answers to time sensitive questions and an
  update. We would receive no word for a week. We made numerous attempts to get in contact with
  TCHoC during this time. While we did not want to be bothersome, our move was fast approaching and
  there were so many details to be addressed.
  9/7/2021 we received a return call from Mike U***** of TCHoC (from this point U***** would become
  our contact for TCHoC). U***** told us they were on vacation but returning to work shortly, and asked us
  to email our questions so that he may answer them immediately. Two days later we received an email
  from U***** with a partial answer to one question but promised that he would get in touch with us the
  next day when he was in the shop.
  9/17/21 After no communication from U***** my husband visited the TCHoC shop for answers and
  hopefully to see the progression on our house. At this time, he was made aware that COVID had affected
  the shop but was told by an employee that work was still progressing with no delays. My husband was
  also shown our home which was still simply a trailer bed with a little steel framing. No roof, no walls, and
  no plumbing (as had been told to us by S****).
  10/3/21 Having had no communications from U***** since 9/9/22 we reached out via email voicing our
  concerns about the lack of communication and searching for some honest answers so we could proceed
  and plan our future. The same day we received an email back from U***** seemingly upset at us voicing
  concerns while he was dealing with COVID in his family. A fact of which we were completely sympathetic
  to. U***** said that they had been shut down for 3 weeks, COVID had stifled all deliveries and that he
  had been waiting 3 weeks prior to this for our steel to arrive (This was the first we had heard ANY of
  this). He scheduled a meeting to call us on 10/6 to discuss our finish date and if we were still unhappy
  other arrangements could be made.
  10/6 Came and went with no word from U*****.
  10/7 U***** emails to say sorry he missed our meeting and that he is waiting for the steel for our house
  that has been delayed for 4 months. 3 weeks or 4 months these delays were never discussed with us! On
  10/7 we email U***** to illustrate our concerns, distrust, and anxiety about the lack of communication
  and honesty. Beyond not being able to trust them it has also becoming increasingly apparent that they
  will not be able to deliver a home by October (as we had already entered the month of Oct.) or any other
  reasonable time after. Due to these reasons we wished to terminate our relationship with TCHoC receive
  our deposit back and move on.
  10/11/21 As we had received no response from TCHoC we sent an email asking for some kind of
  response so that we could all move forward. On 10/11 we received a response from U*****/TCHoC
  stating that our only options moving forward would be to have
  • TCHoC finish our home and pay them the remainder of the money upon completion.
  • Or TCHoC would finish our custom home to our specifications and upon completion sell the
  home to another client. Any/changes that the purchasing client wanted would be made and
  charged to us and we could then receive what would be left of our deposit.
  Considering that they refuse to communicate, give honest answers or a realistic timeline neither of
  these was an option we could hinge our future on. As we deemed both options unfair and frankly felt
  like a form of intimidation, this is when we hired a lawyer to help us navigate this situation and know
  our rights.
  10/12/21 -10/5/22 During this time there have been numerous communications from our attorney to
  TCHoC. Each interaction with them has been a struggle costing us time, mental stress, and lawyer fees.
  As TCHoC continues their pattern of false promises and poor communication we have had to walk the
  line between patience and persistence. We have documents(email) with statements made that “TCHoC
  have always intended to pay back our full deposit” and “our home has sold and the money will be
  coming soon”. Checks have been “lost in the mail” or taken over a month to be delivered via mail.
  Although there have been numerous promises, we received only one check for $20,000 on 1/20/22.
  10/5/2022 After months of silence, I wrote a personal email to TCHoC asking them to honor their word
  so may both just move on. I outlined the actions we are prepared to take (that we had been trying to
  avoid) should this not be resolved. Those action included involving the BBB as well as telling our story on
  social media. Or if no other option resolves the matter taking our case to court.
  10/06/2022 TCHoC responded letting us know that they had received the money from the sale of our
  house and would send half of remaining balance the following Monday. The other half would be sent,
  “Just as soon as your attorney sends me a signed statement saying that once we pay the balance of the
  deposit there will be no more contact, liability and or bad press against us in any way (threat of social
  media) and bring this entire episode to an end, we will mail the balance of the money.” Though the
  check was “lost in the mail” for a time we did receive it. (Total amount of deposit refunded to date is
  $30,000).
  10/11/2022 Our lawyer had drafted up an NDA of which we approved and sent over to TCHoC. At this
  time our point of contact had now shifted to Angela S**** (Owner of TCHoC). As was typical with TCHoC
  it took several follow up emails from our attorney to receive a response and then a few more to get a
  straight answer pertaining to the NDA.
  10/26/2022 S**** responds that only thing that needs to be changed on NDA would be the removal of
  U***** from contact as he is not considered an employee of TCHoC. We made changes. S**** approved
  and we sent our signed copy of the NDA to TCHoC.
  At this point we are still owed $13,512.00. We have not heard from TCHoC since our attorney sent them
  the NDA on 11/15/2022. The NDA is now null and void as they have not signed it or sent our final
  payment.
  We have copies or detailed notes of all communication mentioned above. We are not asking for attorney
  fees or damages from TCHoC. All we want is to recoup the remainder of our deposit; $13,521 and move
  on! We are hopeful that the involvement of the BBB can aid us in this before we are forced to file with
  the county courts. 

• Initial Complaint

  Date:11/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction/Contract was 12-8-21. I paid Tiny Custom homes of Colorado at ***** ** *** ******** ** ***** which since has moved its operations to 18829 B50 Rd Delta CO 81416. A Mrs ****** ******* ***** as Manager and registered agent for the company & ******* *** ****** the salesman and the presumed husband of Mrs ***** who did all negotiations and was only person for all transactions when my wife & I met and negotiated the sale of 4 tiny homes to be delivered to **** ***************** ******** *****.We paid Custom Tiny Homes Of Colorado a total up to date 11/24/22 ( 1st payment $101,782.13 by wire ) ( 2nd payments $30,000 + $30,000 by checks ) ( $35,467 .87 by check ) Mrs ***** & Mr ****** delivered 3 tiny homes of which 1 was missing agreeded/contract items and was painted in a color he wanted not what we told him also stairs where missing and an AC unit I purchased. He stripped the cabin of items we paid fot, this was the mode home 8 ft x 22 ft long "Cedar Home " for price of $40,000 but we added $1,000 as a sign of good faith because he needed to finish bathroom and we asked for front stairs to be included which was not. the next2 homes delivered a 9 ft wide x 28 ft long 7 1-of the 12 x 28 ft long homes which we paid $65,000 9ft & $70,000 for the 12 ft wide one, is a complete mess, unprofessional workmanship, missing many items in our contract, painted barn red instead of Burnt yellow we requested. 30 Amp RV power plug missing so cannot be used at all. it is un-operational, Cannot use tiny home no way to get power to it. GFI in Kitchen missing and bathrooms and placed wrong and out of code behind vanity faucet, , Veneer paneling on all interior walls inside instead of of 1 x ( 3/4 inch thick wood panels) stained and then clear coated that we agreed on, very showdy workmanship, problems in bathroom where toilet is in the way of vanity sink, wood kitchen countertopsin butcher top instead of agreed tiled countertops where water will be an isssue , double sinks instead of agreed single kitchen sinks. No electrical outlet at bottom for heat tape plug in as agreed. Microwave missing he put cheap hood fan. Keep the window AC units I purchased and did not make the holes in walls for them to fit. So many deficiencies and errors to many to list. He has held us ransom on the last home 12 ft x 28 ft in which he says he cant deliver until $48,250 remaing on contract balance is left

  Business Response

  Date: 05/09/2023

  I did just receive this in the mail, I believe, last week. This is no longer the situation. The fourth home has been delivered, and numerous items that were on their punch list on that day, were completed. The additional items that they were listing were given to us after the fourth home was delivered and *** (the guy they had there to inspect everything and give the final payment) was told not to give payment to us. It is also our policy that no home leaves the plant without being paid in full, for this very reason. They accepted the exterior color when she stopped at the shop before the first home was ever delivered. They are also using pictures of the homes on their website. Just to cover a few of their complaints.
  
  Thank you
  ****** * *****