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Business Profile

Alcoholism Information

Acacia Counseling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Alcoholism Information.

Complaints

This profile includes complaints for Acacia Counseling's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Acacia Counseling has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Acacia Counseling

      190 E 9th Ave Ste 420 Denver, CO 80203

    • Acacia Counseling

      PO Box 745130 Arvada, CO 80006

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/13/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ****** ******** and my husband **** ******** was a patient at Acacia Counseling. The treatment there has been unprofessional, biased, and dismissive. They will take days and even weeks to call back. They talk over him and do not allow him to share his experience with the service or experiences in his personal life. They gang up on him and will have meetings about him without his knowledge. They will reschedule meetings and methods of contact without providing that information. They do not provide assistance or resources. They have caused me and my family stress and I am truly worried about what will happen to other clients in the future. Please consider my experience. Thank you.

    Acacia Counseling is NOT a BBB Accredited Business.

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