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Business Profile

Animal Hospitals

Colorado Exotic Animal Hospital, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Animal Hospitals.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/06/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dates- 8/14/24,8/16/24,8/21/24,8/23/24 I had brought my pet Namielle- Bearded Dragon Lizard in to be seen whom was very ill on the above dates as well as many medical phone calls and emails. When requested his medical charts on 9/4/2024 I was told that it would be emailed to me but the veterinarian needed to work on filing out and completing information in his chart. I have continued to email and leave messages multiple times since that date as they never sent me his full medical charts of which I have been in need of. They will not call back or respond via email since 9/4/2024 and I have no other alternative except to seek out help. I had multiple tests, procedures and images done in him and anytime I questioned if very specific necessary tests were performed I received no answers. The veterinarian he received care from was ****-***** Ruo?, DVM.

    Business Response

    Date: 12/09/2024

    Hello *******,
    We sincerely apologize for the lack of communication you experienced regarding your bearded dragon's medical records. Our ********************** is committed to improving our communication processes. We understand the frustration caused by the delay in receiving your pet's records and answers to your questions. Your records were sent in full on December 6th, along with a personal apology. Please reach out directly to our office, and we will ensure that your concerns are addressed promptly. Thank you for your understanding and for bringing this to our attention.

Colorado Exotic Animal Hospital, LLC is NOT a BBB Accredited Business.

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