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Business Profile

Animal Shelter

Denver Animal Shelter

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/03/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Denver Animal Shelter has agreed to help me with the parasite situation with the two kittens I purchased from them in July that were infested before I got them. They will either pay for this themselves, or help me to pay for it. Thank you for all of your help, you folks are a godsend!paid for them, which clearly wasn't true! I will seek vet help, when I can - but as I stated, I live on a fixed income. I can't afford a vet bill of hundreds of dollars; especially since in my mind they sold me animals already ill! I am preparing to look into a "go fund me" fund, to help with this cost. As far as I know, Vets don't allow payments; they want the entire fee right up front! I want the *** to apologize to me for the way they have treated me, and perhaps help me with the vet bill, since again, they clearly didn't adhere to the contract they made with me - these two girls were ill from the time I brought them home! If nothing else, I would like them to be punished for not following their own damned contract - so nobody else has to go through this sort of BS.

Denver Animal Shelter is NOT a BBB Accredited Business.

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