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Business Profile

Appointment Setting Service

GenSales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appointment Setting Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/23/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    04/23/24 We received a call from a rep named ****. He pretended to be an existing client of ours that we were serving and asked to speak to our Sales Manager by name. When asked what the address of the project was we were working on to document, **** stated he was then from GenSales. He was told that our Sales Manager was not in and that we were not interested, he told our *** that the call was important, attempted to get our Sales Manager's direct number and/or when the Sales Manager would be in. The *** offered to take a message and our Sales Manager would reach out if necessary. **** disconnected the call. We feel this false identification to get in touch with our team members to attempt to sell us something is a breach of the ************************ and compliance of Telemarketing Sales Rules. We would like to no longer be contacted by this company in future.

    Business Response

    Date: 05/18/2024

    Subject: Apology for Mishandling the Introductory Call Regarding Our Service

    I wanted to address the recent complaint we received regarding the handling of the introductory call regarding our service. It is not our policy to misrepresent ourselves or the purpose of the call.

    The purpose of the call was simply to introduce our service, which is designed to generate pre-qualified leads and appointments for Commercial Roofers on a Pay-Per-Lead basis. We understand the importance of transparency and honesty in all our interactions, and we sincerely apologize if there was any confusion or miscommunication during the call.

    We value your feedback and take your concerns seriously. Rest assured that we are taking steps to ensure that such incidents do not occur in the future. Our goal is to provide a positive and informative experience for all our clients, and we appreciate the opportunity to improve based on your feedback.

    Please feel free to reach out to me directly if you have any further questions or concerns. Thank you for bringing this matter to our attention.

    *********************, President

    *********************************

    Business Response

    Date: 05/20/2024

    We found the recording of the call in question, and it was completely by the book. **** (our Rep) asked for ***** (the Prospect), was told he wasn't in that day, and said he'd call back later. No mention of being a current client or misrepresentation.

    I have attached the recording for you to share with the reporting business.

    Customer Answer

    Date: 05/20/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    A Raum

GenSales is NOT a BBB Accredited Business.

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