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Business Profile

Architect

Zaga Design Group Inc

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Tina N

    Date: 07/25/2023

    Tina N

    Date: 07/25/2023

    We had an extremely disappointing experience and suffered a huge financial loss from going under contract with Zaga Design firm. We paid for the premium package, which included a *********** approved plans for a simple attic renovation, vetting the GCs and managing the project from start to finish. In total we paid around $18k in full.The owner made sure she was paid in full when we did not have an approved city plan yet nor a GC in place. The quote provided was grossly under estimated 200-300k.Prepare to hear every excuse as to why your phone calls and e-mails go unanswered for months. This is the norm for communication and follow through. To date, the firm and has yet to provide a city approved plan or resolution. Even though we have a signed agreement honoring arbitration if needed, we were ghosted. We hired a lawyer and the firms attorney ignored any attempts to reconcile. After it became mentally debilitating, we finally gave up. We lost 18k and received nothing in return. That is all you really need to know here. Theres a level of ethics a respectful business should follow but you wont find that here. A signed contract has no bearing or meaning. If one person benefits from this then it was worth sharing. To say we are disappointed with this firm would be an understatement. Still waiting for the firm to make this right.

    Zaga Design Group Inc

    Date: 09/29/2023

    We have communicated extensively with this client to try and address the concerns as outlined, as well as engaging our attorney. This former client filed a **** complain against us, which was promptly dismissed following all of our supporting documentation. We spent 3x the amount of hours to execute the work in our contract, trying to assist the client during a time of skyrocketing construction costs due to Covid (which was completely out of our control). We also went above and beyond during the bidding and value engineering phase, engaging 12 different builders at the client's request (only 3 builders were included in our contract). We take our business, clients and contracts incredibly seriously.

Zaga Design Group Inc is NOT a BBB Accredited Business.

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