Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** with Asset Recovery has been making continued harrassing phone calls to multiple members of my family in an attempt to commit fraud after numerous request to stop calling and numerous notifications that the family does not want to have any dealings with this Asset recovery

  

  Business Response

  Date: 08/22/2024

  Mr. ******,

  We record all calls, and I show ****** has made contact twice, July 10 & July 30.

  We are trying to help the Estate of ******************************* to get paid unclaimed funds from a foreclosed property.  Since you are not interested in pursuing the claim and to prevent further calls to your family I have closed the claim on this end.  If your situation changes and the money would be something worth pursuing, please reach out to me directly.

  *******************************

  Sales Team Manager

  Customer Answer

  Date: 08/22/2024

   
  Complaint: 22179583
  
  I am rejecting this response because: ****** called myself and several family members on 08/21/2024. All family members including myself informed him to discontinue communications with us and that your company does not have authority or interest to an funds whether claimed on unclaimed on behalf of ******************************* estate. At which time ****** advised that he will continue to call back at a later date. Please review the recording from the calls on 08/21/2024. Please discontinue contacting the Family members of ***************************, deceased, and discontinue any actions to obtained funds or property concerning the Estate of ***************************.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These are purchased reviews. This place is a scam. They want you to sing papers and God knows what they are doing with them. I am turning all of there stuff to plice and my lawyer so hopefully this fake business will end.

  

  Business Response

  Date: 08/06/2024

  ****************,

  
  I would like clarification on why you are upset please.  It sounds like it is the timeframe for results that is the sticking point, which is not fully under our control.  You see, everything we need to do to help claim the money for you is a court battle and we are subject to the court docket and that timeframe. 

  
  You hired us because of our expertise in this niche of real estate law.  This seems like a case where we could have set better expectations on the timeline, but I would need a conversation to resolve that paradigm.
  I have left a few voicemails and emails with no response,and I would like a chance to answer all your questions regarding the claim.

  
  Also, we have never paid anyone for a review, nor will we ever try to skew any feedback that legitimately comes from our clients.

  
  Sincerely,
  *******************************
  Sales Team Manager, Asset Recovery, Inc

• Initial Complaint

  Date:04/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Asset Recovery *** at **************************************, use a scare tactic on me and my other siblings to get some funds from my mother real estate that's went into foreclosure and sold on 2-2-2023 my mother passed away on September 18th of 2022, someone named ************************* called me telling me that my mother house was sold and we had some money coming to me and my sister and brothers 22.****** for each one of us it's five of us, they were using scare tactics on us, they was telling us if we don't claim the money someone else would get it if we don't get they service real soon, etc. out of our ********* they keep 9.983.34 from each of our checks, they didn't send a invoice showing what we got and how much they took him out, we've been having problems with these people trying to retreat our deceased Brothers ******************************* funds from asset recovery , the person that we've been dealing with his name is *************************** his phone number is ************, we informed ***************** that my brother had passed away the same day my brother passed away, now they have my brother money it won't release it to us, their is a great deal of lack of communication, a professional communication when attempting to gain information about our case, *************************** refer me to two other people that work for them that who might can help me, the two people he told me to call that work with him, name was ******************************* his phone number was ************ called and text many times he never answered the phone or never text me back, the second person name is ********************* *********** again she never answered the phone or return my text, now I'm back with *************************** again he was the one who did our claims, somebody holding on 22, ****** and we want it, *************************** is giving me and my siblings a run around causing us a great deal of mental stress , it's bad enough they kept nearly $10,000 from us each now they want to hold on my deceased brother money also, what we paid him so far

  

  Business Response

  Date: 04/17/2024

  Good afternoon,

  ********************************************** was paid in-full for his portion of the funds per our signed and notarized written agreement. Check to ***************************************** was sent via ***** on 12/16/2023.  Check made payable to ***************************************** cleared on 12/18/2023.

  
  As this is an exact word-for-word complaint as his sister lodged, Asset Recovery, *** is inclined to believe this family is trying to circumvent the normal channels of law, by which we are bound.  These are multiple complaints from clients that have already been paid in full and appear to be an attempt to circumvent the normal process of law in a manner of coercion against our company.

  
  I personally explained this in a pleasant conversation with ******************** just a day before this was posted that we would need the Legal Personal Representative of the Estate of the deceased brother, ******************************** to contact us once he/she has been elected through the probate process.  The number we can be reached is ************.

  
  We are neither legally, ethically, nor morally bound to operate outside of the proper channels for paying the remaining funds due the Estate of *******************************.

  
  Once again, any allegation that ******************** has not received payment is factually incorrect.

  
  Since the funds have been disbursed to ******************** in fulfillment of our we consider this matter closed.

  Customer Answer

  Date: 04/18/2024

  *************************** contact me finally, after 7 months and after my  brother ***************************** passed away, he telling us now that we have to put it in probate Court in *****************, well we suppose to  have done that  with in 60 days after my brother had passed away which we didn't know because there were no estate to file for everything was settled already, he want us to put ****** into a estate which he would get $9,983 of it, and it would take another several months or to a year to get that, then he said we must turn it over to the nearest relative, so I turned it over to my niece my brother's daughter **********; ******* to try to recover this money through a estate I talked to my niece today she said she would have filed the papers tomorrow, we'll see what happened there thank you for your help

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family used the Asset Recovery *** team to retrieve funds for a deceased parents account on 4/15/2023 *********************** . Our families funds have not been distributed in a timely fashion and we still have not recovered all that is owed. We are not able to get ahold of any agent for an update. We would like all funds as soon as possible.When we are contacted we are given different information and now we have been referred to a ******************************* ************. Originally we were working with an *************************** . I am a senior and so are my siblings and we are afraid that we are being scammed.

  Customer Answer

  Date: 01/28/2024

  I have been working with this company since April and my family hasnt gotten all the funds owed.

  Customer Answer

  Date: 01/28/2024

  I have been working with this company since April and my family hasnt gotten all the funds owed.

  Customer Answer

  Date: 01/28/2024

  We have been unable to get anyone on the phone in a time;y fashion.

  

  Business Response

  Date: 02/15/2024

  Hello,
  
  Thank you for the notification.Please, kindly ask the consumer to provide evidence of a marketplace interaction.
  
  We appreciate your assistance in this matter. 

  *******************************

  Customer Answer

  Date: 02/28/2024

  Good afternoon, I just received my letter today 2/28/2024.  I see that the company by way of ******************************* are requesting a marketplace interaction. The concern is that my brother ******************************* passed away and his portion of the funds have not been distributed. Thank you. 

  Customer Answer

  Date: 02/28/2024

  In addition it states I should have received  $22,183.90. I only received roughly ****** it was my understanding the company's fee was suppose to come out of the full recovery from all 4 siblings.  We were each charged individually almost half of what was recovered. This seems excessive and predatory to us seniors. 

  Customer Answer

  Date: 03/14/2024

  I am reaching out to make sure our case is still open. I received a letter saying it was closed due to no reply but I received the letter with my action needed and the case closure letter two days apart. Please let me know if I should file a new complaint. Thank you. 

  Customer Answer

  Date: 03/25/2024

  Checking in for a status update? Thank you. 

  

  Business Response

  Date: 04/04/2024

  For confidentiality, Asset Recovery can only comment on ******************** claim. We would encourage any other member of her family or the duly appointed Administrator of the Estate of *******************************, to reach out to our office directly if they have any questions or concerns.
  
  To address Ms. ********* claim, our records show that payment was sent to her via ***** on December 13th and her check cleared on December 14th. We have images of the cancelled check which we can submit if needed to substantiate payment. The date of her complaint is ******* 9th,nearly a month after she had already received payment. Therefore, any allegation that ******************** has not received payment is factually incorrect.
  
  The amount was calculated precisely per our signed and notarized agreement with ******************** and is commensurate with industry standards given the complexity of the work, the uncertainty of successful recovery, and the risk involved in pursuing funds of this nature. We would be happy to go over the figures with ********************, if she has further questions.The number we can be reached at is ************.
  
  Since the funds have been disbursed to ******************** in fulfillment of our agreement and our office has not received any subsequent direct correspondence from her, we consider this matter closed. 

• Initial Complaint

  Date:10/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have told the business to stop contacting me and any people who are related to me . I have told the company on 10/5/2023 to stop calling ************ and my son at ************. If calls continue to either numbers I will continue to file a complaint.

  

  Business Response

  Date: 10/25/2023

  We are not calling her. She may have ** confused with another company. There are many companies in the same field with similar sounding names. 

  Customer Answer

  Date: 11/08/2023

  See attached proof of marketplace interaction

  

  Business Response

  Date: 12/11/2023

  A letter was sent inadvertently to *********************************. We have made note of it in our system. There should not be any further communications.

• Initial Complaint

  Date:03/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear *****, ***************************** have a situation where a local business in ****** ********, Assets Recovery ***** Mr. ********************** offered me their services to recover unclaimed funds/money in Shelby county, *******, ** for a percentage of recovered funds. We had a contingency agreement and the percentage of funds recovered; we renegotiated the percentage from 70/30 to 75/25 % after I notified them to cease and desist. Now that they have received the funds/money they are asking for an additional 15% of the funds which was not disclosed at the beginning/time of signing and notarizing our AGREEMENT. Which I believed that it is an extortion; since with out the an additional "guarantee of funds" which he can't guarantee. Since the venue is not in the *****************. Shelby county **. court have their returned instructions on unclaimed funds.Please, can you help me with this situation and the RELEASE of the FUNDS/MONEY as we agreed?I am actually out of *******. I can be located in ****** City, ******; my local number is **************.Any other detail of our agreement can be forwarded via email.Included you will find the feed of our latter agreement.***************************** Nov 16, 2022, 6:20 PM Yes, please proceed. I just spoke to **************. Please proceed.***************************** Nov 16, 2022, 6:22 PM Yes, please proceed. I just spoke to **************. Please proceed. On Wed, Nov 16, 2022 at 6:20 PM ***************************** <*************************> wrote: Yes, please p *********************** Nov 16, 2022, 6:24 PM ********************, per our agreement we will change contingency agreement to 75/25 with ******************** receiving the lions share. ************** Asset Recovery **** ******************************** Nov 18, 2022, 12:57 ********* good, thank you. This is my B of A information you need to wire any transfer. Account number ************ Routing numberWire ********* Best, ******************************* ******************************** via assetrecoveryinc.onmicrosoft.com Sat, Nov 19, 2022, 1:14 PM to me Got it, thanks!

  

  Business Response

  Date: 04/20/2023

  We have had several of our contracts fall into unauthorized hands. The industry we are in is **** with fraud and extortion. There are people trying to claim they are the owners of the unclaimed funds in an attempt to obtain the funds by fraud. That is why we always send a notary to validate their identity. Only the true client would have a copy of the signed and notarized documents. However, a scam artist looking to extort money from us would only have copies of the documents. That is why we are requesting the signed originals. 

  Customer Answer

  Date: 04/24/2023

   
  Complaint: 19880998
  
  I am rejecting this response because:The business and its representative are lying, deceitfull and thugs.
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 05/04/2023

  [A default letter is provided here which indicates your acceptance of Arbitration. If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that arbitration is necessary.

  Sincerely,

  *****************************

  

  Business Response

  Date: 10/17/2023

  Per the terms of our agreement with the customer, all funds were recovered and distributed according to the predetermined percentages agreed upon in writing. We tried numerous times to reach the client, but he would not return either our calls or emails. We still extend an open invitation for him to call us so we can go review the contract with him, explain how the funds were split, and answer any remaining questions he may have.

• Initial Complaint

  Date:03/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter regarding recovering money from my deceased mothers foreclosure of her home. This began on 11/14/2022. Asset Recovery **** received a check for $22,023.52 from ******************************* out of ***. After receiving the money the company stated that we want be receiving as much money as we agreed to. They first claimed that someone "beat ** to the claim", after telling them that I have the court order they changed the story that they are offering ** an insurance plan in case someone else makes a claim to this money. They are already receiving 40% of the disbursement and know they want an additional $4000.00. I explained that I do not want the "insurance". They are now wanting ** to sign a release stating they are not responsible for other claims. This was supposed to be emailed to me two weeks ago. We have not received an email and yes I checked my spam. This company is clearly scamming people. I did my ********************** the BBB and various reviews. BBB has shows them with an A+ rating and they advertise that on the mailer. At this point we are not receiving any information regarding our money.

  

  Business Response

  Date: 03/23/2023

  Good Morning!
  
  Can you kindly ask ************************* to provide a service contract with our company to substantiate that we had a customer agreement with him. 
  
  Thank you!
  
  Sincerely,
  
  *****************;
  

  
  

  Customer Answer

  Date: 03/24/2023

  I can provide further clarity confirming that I did business with Asset Recovery. Including emails, text messages and voicemails.

  

  Business Response

  Date: 03/29/2023

  Good Afternoon,

   

  Thank you for forwarding this to our attention.

   

  I have reviewed the documents ****************** sent. See attached.

   

  The documents provided are all dated February 11^, 2022. We have no such records that any documents were sent to our office by ****************** in February of 2022. The sale date for the property in question did not occur until 3/2/2022. It would have been impossible for ****************** to have contracted with our company to recover funds before the sale had even occurred which is before the funds would have existed.

   

  A closer look at the documents shows that none of the documents were notarized. The 2^nd page of the Contingency Fee agreement is signed by ****************** but not notarized. The Affidavit for Collection is also not notarized, and the ************* of ******** is missing the 2^nd page which is the notarization page. Due to identity theft, Asset Recovery never accepts documents that are not notarized.

   

  We would ask that ****************** produce a signed and notarized copy which would establish a binding customer relationship with our company. Thank you!

   

  Sincerely,

  
  ***************
  **************
  Managing Director
  Asset Recovery Inc.
  www.assetrecoveryinc.com

  Customer Answer

  Date: 04/04/2023

   I have provided the contract, emails from Asset Recovery etc. I included a copy of a check they sent me. 

  

  Business Response

  Date: 04/15/2023

  Here are the true signed contracts. See attached. 
  
  As you can see they are signed, notarized, and dated November 22, 2022. The fake contracts that were given to you were all dated February 11, 2022 which was over 9 months before the real documents were signed and even before there was even any money to recover. 
  
  Whoever this is imposter is *** have intercepted some communications with our company. However, since they are clearly trying to pull a scam with fraudulent documents, anything they say should be dismissed since their credibility is complete ruined. 
  
  Sincerely,
  
  *****************;