Complaints
This profile includes complaints for Advance HOA Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 25 total complaints in the last 3 years.
- 13 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Employee failed to provide a description for items missing from a *** request as per step 2 of the process in our *** guidlines. Community manager consistantly fails to provide answers to questions and folllow procedures.
Business Response
Date: 05/08/2023
*****
As noted in a follow up email to you via our email portal system, the drawing you provided did not note colors of materials, type of materials type of plants to be used. Your community has a ARC Committee that communicates with you via the online portal. The manager is only a conduit between owners and the committee. Please work through the proper channels for ARC requests as the BBB website is not an official site for the *** not to mention I responded to your email on Sunday afternoon.
Sky ********
President
Advance HOA Management
Customer Answer
Date: 05/08/2023
Complaint: 20029542
I am rejecting this response because:That was not the only thing I submitted. You employee is in charge of passing on the information to *******. She failed to provide the required information if not accepting it.
Perhaps, you could actually deal with the issue instead of just submitting a quick denial of any issues on you end.
This is why I am filing complaints with the BBB. No one there can seem to answer a simple question.
My concern/request remains unresolved.
Sincerely,
***********************Initial Complaint
Date:05/03/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Advance HOA Management does not reply to customer inquiry at all. I have inquired this HOA for a service provided several times by email and phone. It has never replied inquires at all. This affected the lease I signed with tenant. I created a Resident Requests on 2/26/23. But to this day, the request is still open. I emailed to ****************************************** on 3/30/23. My property manager called ************** on my behalf several times but received no reply.Business Response
Date: 05/04/2023
***
I apologize for the delay in getting you the answer necessary regarding the ******* being provided for your building. We as the management company do not control the ******* contract so we needed to reach out to the Board for clarification. Building 1 does not participate in the ******* contract as a part of the monthly assessment.
Sky ********
President
Advance HOA Management
Customer Answer
Date: 05/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************Initial Complaint
Date:12/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Advance HOA Management, Inc. has not sufficiently removed snow of the sidewalks at the Lake Calet Condominiums after the snow fall on 12/22/2022 and 12/28/2022. I have attached pictures to show the level of violations. The first three are from 12/22, and the second three are from 12/28. The first three pictures were taken on 12/24/2022, and the second three pictures were taken on 12/30/2022. We have several elderly people in the community, and this is safety concern for them to be able to walk. This is also a violation for the *************************. This is from the ************** webpage "Timing: After snow has stopped falling, businesses need to begin clearing their sidewalks immediately. Residences need to clear their sidewalks by the next day.Inspectors leave a time-stamped notice at properties with un-shoveled sidewalks. After receiving a notice, businesses have four hours and residences have 24 hours before the inspectors re-check and a potential $150 fine."I need help with this company and am fear full of retaliation from this company because I am reporting them.Business Response
Date: 01/01/2023
Advance *** is not a snow removal company. The *** contracts with a snow removal service company to provide service. This complaint should not be posted on our account. IfCustomer Answer
Date: 01/15/2023
Complaint: 18666977
I am rejecting this response because: The *** is responsible for following up on contract work, including snow removal. The *** is supposed to inspect the property to insure work they hire a company to do is being done to meet safety standards for the residents. Our monthly *** fee is to pay for snow removal. This is not happening at this point. The lack of proper snow removal is a safety and accessibility issue. This is also a violation in the **************.
Sincerely,
**************************Business Response
Date: 01/24/2023
This snow event totaled *****" over a two day period with freezing temperatures and wind for 9 days following the event. All schools and a majority of businesses in the Metro area were closed for one day if not two. Per the **************, snow must be cleared of the sidewalks 24 hours after the last flake falls. ************* met this standard but the packing from vehicle and foot traffic obviously left some snow pack behind. These areas were addressed with ice slicer. The forecast for this event was 1-2". The provider invoiced for 8 hours of snow blower usage, two hours of a plow truck, and Fifty two hours of hand shovleing. They made two separate trips to the property to try and keep up with the storm. The invoice for this storm was almost $5000 above a normal 4" storm total. AHOA sent out two email blasts providing owners with updates on the timing of the crews and cold weather reminders. Major winter events come with living in ********.Tell ** why here...Initial Complaint
Date:08/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
*** left emails and phone calls since 8/25/22 about a large broken tree limb hanging over my walkway and no one at Advance HOA returns my call or emails. A stiff wind or some snow can easily bring the broken tree limb down. This is a potentially life threatening maintenance and yet they still dont respond.Business Response
Date: 08/30/2022
****
i have created a work order to have the tree limb removed. I am not sure on timing as many providers schedules are booked out but I will push to have this removed this week.
Sky ********
President
Advance HOA Management
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