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Business Profile

Athletic Organization

Kroenke Sports & Entertainment, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Athletic Organization.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased two tickets for Nov 30 Avs game, was sent from ********, to Ticketmaster to Kronke Sports to download tickets. Site will NOT download tickets, Numerous attempts to contact *** have failed, no phone contact. Emails returned with canned responses. NO help to download tickets.

    Business Response

    Date: 12/16/2024

    Thank you for the feedback. We have no record on any of our Guest Relations emails or voicemails from this guest regarding this issue. As Ticketmaster is our official ticketing provider, all tickets purchased from a 3rd party site will be directed back through Ticketmaster. Unfortunately, Ticketmaster did have an outage and updates that had caused some issues regarding accessing tickets earlier this season, but we were able to assist all guests when they arrived on site for their events and the issue has since been resolved. If this or any other guests have further questions, they can always reach out to ************************** or ************. Please let us know if there is anything further we can do to assist.

  • Initial Complaint

    Date:01/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 21166338

    I am rejecting this response because: This does not address the issue that I pay for a sports plan with ESPN+ and after Christmas all the games are now blocked.  That is wrong.  I should still be able to watch them.  ******************** needs to realize that it isn't all about him and it is about the teams and the fans.  And to say you understand my frustration is a cop out as you only give other sights to pay for to watch the games.   They shouldn't be blacked out or blocked when I am paying already to watch them.

    Sincerely,

    *************************

    Business Response

    Date: 01/19/2024

    Hello *****,

    We completely understand your frustration and appreciate you sharing your feedback.
    While Altitude Sports is not carried by ******** there are additional options for our guests available from other providers.

    To learn more about pricing from our other available providers, please visit the Altitude Sports How-To-Watch lookup tool and enter in your five digit zip code. The zip code will take you to direct links of the ** providers available in your area.

    *********************************************************

    Please let us know if you have any additional question and thank you again for taking the time share your feedback.
    Best,

    *********************

    Director of Guest Experience

    Kroenke Sports & Entertainment

    Business Response

    Date: 02/07/2024

    Hi *****,

    Thank you for the response. 

    Not all games will be blocked on ESPN+, only the ones that also air on Altitude Sports are blacked out on ESPN+ for people that live within the Avalanche broadcast territory. The only time games are seen on ESPN+is when ESPN+ has exclusive rights (for example, the game last night 2/6).

    Heres a list of all the national broadcasts for both teams. The *** SxS Altitude territory exclusive means the *** broadcast is blacked out within our territory.Fortunately, we only have one of those left on 3/6.

    Avalanche National Broadcast Schedule
    10/11/23 COL @LAK                 (***)
    10/17/23 COL @ SEA                 (ESPN)
    10/19/23 CHI @ COL                 (ESPN)
    11/1/23 STL @ COL                    (*** SxS- Altitude territory exclusive)
    11/7/23 NJD @ COL                   (***)
    11/24/23 COL @ MIN                (***)
    12/13/23 BUF @ COL                (*** SxS- Altitude territory exclusive)
    1/10/24 VGK @COL                  (*** SxS- Altitude territory exclusive)
    2/6/24 COL @ NJD                     (ESPN+/HULU)
    2/27/24 DAL @COL                   (ESPN+/HULU)
    2/29/24 COL @ CHI                    (ESPN)
    3/6/24 DET @ COL                     (*** SxS- Altitude territory exclusive)
    3/24/24 PIT @ COL                    (***)
    4/7/24 DAL @ COL                     (ESPN)
    4/9/24 MIN @ COL                    (ESPN)
    4/14/24 COL @ VGK                  (***)
    4/18/24 EDM @ COL                 (ESPN)

    I have passed your feedback along to Altitude TV. 

    Best,

    *********************

    Director, Guest Experience

    Kroenke Sports & Entertainment

  • Initial Complaint

    Date:11/26/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    REc'd an email from ParkWhiz, which runs Kroenke's parking at Ball Arena; the email said I'd get 10% off any parking reservation through 11/28/22; I went to purchase parking and was informed "Coupon is expired". Today is 11/26, so coupon ought to be valid.

    Business Response

    Date: 11/29/2022

    Thank you for reaching out to Guest Relations at Ball Arena! 

     

    I am not sure what happened with this coupon, but are happy to refund your charge for you. Can you please tell us what the last 4 digits of your credit card are that you used to purchase?

     

    Best,

     

    *********************

    Director, Guest Experience

    ************

Kroenke Sports & Entertainment, LLC is NOT a BBB Accredited Business.

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