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Business Profile

Audio Visual Equipment

Aural HiFi

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Audio Visual Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase a set of Eico HF20s stereos for ******. They were defective and company took them back and after about a month, they returned them, in worse shape than before. Company claimed they were repaired, which they were NOT. This is deceptive business practice. One of the tubes was repaired with hot glue, which is a fire/shocking hazard., ******, owner of company told me to fix them myself offering no other remedy. Company had other products on display they would not sell me, as they apparently were trying to get rid of the defective items.

    Business Response

    Date: 09/29/2023

    Even though we service every vintage piece we bring in to make sure when it leaves our shop it's running as close to factory spec as possible, we don't replace every part. There are still things that can fail over time. We warranty the work we do, but we really can't warranty 60 year old parts that were installed by the factory. That said, when he had an issue, we brought them back in and basically replaced every part that we could (at our expense) and tested them thoroughly to make sure they were working properly.

    My service manager (***************************) has left voicemails and sent emails asking the customer to bring the amps by for us to have a look to see what's going on. He hasn't responded. We certainly did not, and would not ever, tell a customer to "fix it themselves". But, this is vintage equipment. It will need servicing from time to time. Just as you would expect to do if you bought a vintage car. 

    As to this comment "Company had other products on display they would not sell me, as they apparently were trying to get rid of the defective items." I'm at a loss here. We don't "Sell" anything to anyone. As a rule. We let our clients listen to anything they'd like and make their own decisions on what fits their ears and aesthetics. And we certainly would let anything leave our shop that we knew was "defective".

    Customer Answer

    Date: 10/03/2023

     
    Complaint: 20616198

    I am rejecting this response because:

    The business offered no further remedy to the situation. Didn't not reach out to me directly. 

    I do not have time to keep returning to the store when initial repair failed and future repairs would result in same faults.

    Unit was returned to me  and did not appear to be repaired sufficiently originally Same fault(s).

    Sincerely,

    *************************

Aural HiFi is NOT a BBB Accredited Business.

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