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Business Profile

Auto Distributors

Pure Ventures Auto LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Distributors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a Ghanaian resident urgently seeking assistance regarding a distressing issue involving the purchase of two vehicles from a US-registered auto company (the supplier). Since October 2024, I have encountered significant challenges in securing the delivery of a ***** LX570 SUV and a ******** Escalade, despite having paid the total cost upfront. The situation has escalated, and I now require immediate intervention to resolve the matter. The situation worsened as I began receiving continuous requests for additional payments. To date, these unexpected fees have totaled US $91,320, including charges for insurance, customs duties, importation licenses, and other supposed costs. Despite these payments, the supplier continues to introduce new issues and demands. Despite the extensive payments, I have yet to receive critical shipping documents, such as the bill of lading. The vehicles remain undelivered, and communication with the supplier has been unproductive and frustrating. I am now at a critical juncture and urgently require professional support. My primary objective is for the supplier to either deliver the vehicles as promised or refund the total amount paid, which amounts to US $91,320. This situation has created significant financial and emotional stress, and I fear that my funds are being unjustly held. I urgently request your professional assistance to navigate this complex issue and secure a resolution. Your prompt attention to this matter would be highly appreciated. Thank you for your assistance.

    Customer Answer

    Date: 04/24/2025

    THE COMPANY WAS IDENTIFIED ON *********** AND HAS BEEN LISTED AS A VERIFIED COMPANY BY *******. THE COMPANY PROFILE DISPLAYED ON ******* ALSO SHOWED AN ADDRESS IN ********. I ALSO VERIFIED THE ADDRESS ON THE COLORADO STATE SECRETARY WEBSITE AND CONFIRMED IT WAS CORRECT AND THAT THEY WERE IN GOOD STANDING. THE COMPANY ALSO TOLD ME THEY HAVE A WARE HOUSE IN ***** FROM WHERE THEY SHIP OUT TO THE REST OF THE ****** INITIAL PAYMENT WAS DONE BY BANK TRANSFER AND DETAILS SPECIFIED ON THE PROFORMA WAS ALSO ***. AFTER VERIFYING ALL THEIR INFORMATION DISPLAYED ON ******* I BELIEVED I WAS DEALING WITH LEGITIMATE COMPANY ESPECIALLY FROM THEIR STATUS ON COLORADO STATE SECRETARY'S SITE.

Pure Ventures Auto LLC is NOT a BBB Accredited Business.

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