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Business Profile

Auto Parts

Napa Auto Parts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau and the next person,The *** has told me: "It is not illegal for members of the Preponderance of the Aryan ******* to be employed. It is to the discretion of the employer." On 3/15/2025 I went into the Napa Auto Parts store to purchase a can of aerosol spray paint for my car. This store has the ability to mix paint to the manufacturer paint codes on the car. I purchased 1 can of mixed paint and one can of paint primer for a total of $73.14. I knew something was fishy in the store since the overhead music playing (***** ******) is my brother's favorite music. My brother had colluded and money laundered with the paint manager who sold me the paint and paint primer. The paint manager had tampered with the can of paint primer before he sold it to me. When I got home I pushed on the nozzle of the paint primer, the nozzle broke off and all the paint came shooting out of the can. Paint sprayed all over my car, garage and my clothes. They were trying to hurt me as their customer. I have spoken to a regional manager at the store who said that they could give me store credit for $73.14 at a different store which I agreed to. I have since changed my mind about the store credit since this same thing can happen at any of the stores in a collusion. I would like a full refund to my debit card by Napa Auto Parts

Napa Auto Parts is NOT a BBB Accredited Business.

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