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Business Profile

Auto Rentals and Leasing

AllStar Rent A Car

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We rented a car from A1 Rent-a-*********** at the time of our arrival we spoke to the owner of the facility and wanted to rent the vehicle for a couple days so we did he wasn't set up to take credit cards that was the first sign of dishonesty anyway we get a $500 we brought the car back 2 Days later had to wait till he got there because we didn't want to leave the car unattended really bad neighborhood we asked him for a refund I give him cash I was hoping to get my refund that day he needed a credit card to put the money back on which it never got back on my card all I want is our deposit back nothing else we come from a state that we strive on honesty caring doing the right thing born and raised in ******************* I am Mormon I just want what's right if someone can help us that would be great we never thought we would get robbed like this

AllStar Rent A Car is NOT a BBB Accredited Business.

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