Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************************** sold me a car out of his business changos garage giving me two months to pay off the vehicle I have until December 14th 2022. When I purchased the car **** was very short not caring that the passanger side wouldnt open he said he would make a appointment for us next week. When I went to drop off money the week after he said there was nothing wrong with the car and he didnt need to see it , shortly after the driver side stopped opening as well , as an attempt to schedule ************************* called and asked for a appointment where she used the term f****** ******** as we are both upset it has been a month in a at this point and no resolution. Time and time again I have tired to make contact and he has said hes not there or plain out doesnt want to fix it . We spoke on the phone where he said he would make a report to get the car taken away . It is November 28th leaving me with 16 days to completely pay off the car . He threatened me , and threatened to take the car away spoke in a very rude manner. Please help me resolve this .

  Business Response

  Date: 12/14/2022

  To whom it may concern,
  This email is regarding a complaint received by *************************,
  
  **** purchased a vehicle from our business 10/10/22, disclosed to him that the car was sold "as is" with no dealer warranty, weeks later he called to see if we (I) could check a door handle & other cosmetic damage due to an accident he had; I disclosed to him that I am not a repair shop open to the public but out of courtesy to the client I told him I could check to see if it was something I could help them with; I asked him to call me on exact dates to schedule an appointment he never called on those days, & when he did call he would expect me to get him in right away, after many calls from him he told me it was "fucking bullshit", during that call & the way he approached I told him I was no longer going to help him. He then threatened me saying " you don't know who you are messing with, I am going to come to your business", to which I answered "go ahead, you know where you purchased the car".  On 12/7 he came to pay off his car & did not mention anything. 
  
  **********************;