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Business Profile

Auto Services

Alex Shop LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to go get my motor of my Tahoe fixed payed down payment on it when I went to pick it up it sounded bad and I payed the rest what I owed but I told them why I sound like that and they said its good that I have 1yr warranty on the motor but I keep driving and take it back the next day cause now the whole inside car smells like gas and i call them to fix it and they said they goin to charge me to fix it again I just lost all my money to put a motor and they dont want to fix it and messed up my car more

    Customer Answer

    Date: 06/08/2025

    On 05/02/ 2025 I went to take my ***** Tahoe 2007 to put in a motor in my vehicle at alex shop so there I put a down payment of 2800 which I did and they did and the whole total would be 4600 and which I would owe 1800 when there done so 05/06/2025 they called to tell me in was ready so I paid the remaining 1800 1000 on my card and the 800$ cash so once they gave me the keys I and started it it sounded bad and I told the employee there and said it was fine and if I have any problems to come back cause I have 1yr warranty on the motor ok so when I go home it smelt like gas and then I called them and went back the next day they said it was fine no its not fine my car the motor is bad there workers are all scammers I called them and said it will be more money I have to put in which I have warranty on why would I have to pay and they dont want to fix the problem they did I just want my refund the refuse to fix my vehicle and want my money back on my card I already made a file with yous but for got to put the dates when it happened I just dont want other people to go to those shady scammers people that steal ur money and dont do a good job and I have all my receipts of how much I paid all together

Alex Shop LLC is NOT a BBB Accredited Business.

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