Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23180203
  
  I am rejecting this response because:

  1) the pictures taken just prior to UZ taking possession of the vehicle show no scratches or damages, and thus they are NOT the result of "normal wear & tear."

  2) as noted previously, it was impossible to inspect the vehicle thoroughly upon delivery because it was in the night & the car was incredibly dirty. But, the car was washed, pictures were taken that clearly showed the scratches & they were provided within the timeframe allotted per the agreement.

  3) if the business does not accept liabilty and pay for the repairs as any responsible, ethical, and customer-service oriented business would, then appropriate action will be taken.
  
  Sincerely,
  
  ******* ********

  sential condition of the contract. 5) UZ claims that "transport-related damage usually results in deep dents or chipped paintthere is no component on the trailer that could have caused such minor scratches." However, industry data directly refutes this claim, which will be proven. 6) ** claims Autos are designed for road use & may acquire small scratches, scuffs, dents or abrasions. ** cannot be liable for minor damages of this nature, which is considered to be a result of natural wear & tear." The scratches were not present before the car was transported, as indicated by the pictures taken; therefore, the scratches are not the result of normal wear and tear. The car was in immaculate condition, as I had discussed and shown to numerous UZ personnel when dropping off the car. 7) The car was delivered at night in **********, incredibly dirty (see picture); thus, it was impossible to inspect the vehicle and document the scratches. The scratches were disclosed within the time allotted.

  

  Business Response

  Date: 04/21/2025

  Good day,
  
  I have carefully reviewed the details of your claim and the circumstances surrounding the transport of your 2006 ***** CR-V (VIN: JHLRD78826C0548623). Please note that our responsibility as a car hauler is to address claims where damage resulted from our driver's negligence.
  
  Given that your vehicle is nearly 20 years old with over ******* miles, it's reasonable to expect some wear and tear. Additionally, the vehicle was not clean enough for a thorough inspection at the time of delivery, making it impossible to document every minor scratch or dent. The seasonal road dirt on the vehicle upon arrival is typical for open-trailer transport over long distances in February.
  
  Upon comparing our delivery inspection photos, we found no evidence of damage from a hard object impacting the vehicle. Therefore, we have concluded that the damages you are claiming are pre-existing wear and tear, rather than transport-related.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23162151
  
  I am rejecting this response because:

  They are lying. They stated at first they misplaced the keys, then they were taking a position that they never received the keys and it was my fault. However to that issue the Auction in ***** provided footage that the driver was handed the keys and the gate pass and drove the car off.  The car was stuck on the top of their carrier and could not be started, the only way to get the car down was to drag it and it damaged the drivetrain.  Then they said the spoiler blew off, in their own pictures there are broken pieces of plastic and its held on by 5 bolts, they broke it off. Then, they illegally took the car for 5 days and performed body work, mechanical work, all without authorization from anyone, this is illegal and a suable action.  After 6 days I called the ******************* and made them aware then the car was all of a sudden ready to be returned. The transport Broker contacted them 11 times looking for the car and informing them they have no authority or authorization to perform any work on the car.  *********************** is investigating the claim and has already inspected the vehicle and noted the damages. 

  
  Sincerely,
  
  **** ********

  hoto it's clear the spoiler was broken off as you can see the three underside bolts have broken pieces of plastic on them. And then the fact that the spoiler was on when the car was here makes everything that has been told to us ************ manager stated that your company was making repairs to the vehicle, who authorized your company or anyone to repair anything at all? You do not and did not have any authorization to repair anything on that vehicle. Your not a repair shop your a transport company.They caused over 15k in ****** to the car

  

  Business Response

  Date: 04/15/2025

  Hi,

  Technically, there was no transport damage. The key was misplaced, but we have since remade it. As for the spoiler, it was blown off by the wind during transportation, and we replaced it with the original one.
  
  According to condition #** of our Bill of Lading (our contract of carriage): "Shipper must understand that this is an open transport trailer and vehicles will be loaded forward or backward on top or on bottom of trailer and no placement on trailer is promised to any customer. Driver has full discretion based on load needs and delivery schedule on how and position that vehicles will be loaded on trailer. Carrier is Not responsible for damage to parts on cars not aerodynamically meant to be transported in this fashion of open-air transport."
  
  Therefore, any repairs undertaken for the spoiler damage should not be seen as an admission of fault by the driver or the motor carrier, but rather as a gesture of goodwill.

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******essional and dishonestdo not trust them with your vehicle.

  

  Business Response

  Date: 02/06/2025

  Hi,

  Thank you fir contacting the Uz Auto Trans Inc claims department. We are sorry to hear that our valued customer, Mrs. ****** *******, had an issue with our tranportation order. We have reviewed the issue thoroughly and will be taking disciplinary action toward our employee. We have also settled the matter with Mrs. ****** ******* and would like to close the claim at this time.

• Initial Complaint

  Date:06/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely horrible experience with UZ Auto Trans. They delivered our 2022 Model 3 and damaged the front bumper while unloading the vehicle. Unfortunately we missed the damage during pickup since it was under the bumper.Once we realized that the damage was present we reached out to them providing irrefutable evidence that the damage was caused before we took ownership of the vehicle by attaching photos at the time of pickup.They then had the audacity to lie and say that the damage was present from pickup from the dealership. After speaking to the owner of the dealership he confirmed by talking to UZ Auto Trans over the phone that the damage was not present during pickup which confirmed that the driver caused the damage.I have emailed them 3 times since to get a response and I have been friendly throughout to work towards a resolution. We understand that we didnt notify them within the duration set by the policy but it was so hard to find that we missed it. It was a genuine mistake and instead of working with us or even responding to us, theyve just decided to ignore us now that they know they caused the damage. Good luck finding every **** that they cause because they will not help you.Horrible service. Dont ever use this company to ship your vehicle. They will damage it and blame it on someone else and then just completely ghost you.

  

  Business Response

  Date: 06/17/2024

  This complaint is inaccurate and misrepresented buy the customer. First of all we responded to customer's email the same day. Evidence attached.I will repeat to BBB and customer our reply to the damage claim: After careful examination of the pick-up photos and speaking with our driver, we would like to inform that the damages customer is referring to in his photos were pre-existing. Our driver marked the scratches at the pick-up location and attached to Bill of ******. The inspection photos or markings are location and time stamped, we can not alter, delete or add them.
  We would kindly ask Mr. *********************** to remove the inaccurate reviews that he posted online. It is insult to our hard working driver for doing the right thing and still getting blaming for something he did not do. He did not cause the scratches the customer referring to, and he marked them as pre-existing as per contract.

   

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20970240
  
  I am rejecting this response because *** and AK both saw the damage with their own eyes and knew it was from trees touching the roofs and upper panels on both vehicles. I emailed *** on 9/23/22, 43 ******* pictures of all the damage. I made multiple trips meeting with AK, *******, and his wife at UZ HQ and A Perfect Touch and took an Uber after leaving each vehicle down there. ******* never had time and he said they needed to be repainted to make the scracthes disappear. The broker never saw my vehicle before or after and pushed the blame to you the transporter. I drove to your office multiple times from **********. 

  I spent my hard earned money to get the *** fixed already and I didn't even ask for the actual total. I'm being reasonable and I haven't even sent you the before and after photos.

  You're forcing me to take action in small claims court which is a shame but you won't be able to have an attorney bully me at all and I'm an experienced pro se litigant. It's not what would I prefer, but your choice for sure.

  I was patient and now I'm upset. You transported two of my nice vehicles and damaged both of them, accepted fault, and now are retracting all that without realizing my saved texts with AK when I thought it was *******'s cell document what was going on and the scope of the work. I was honest and communicating the whole time but after **** started ignoring me in late 2022, I knew I would be forced to pay out of my pocket and then request reimbursement. 

  I think $650 to cover the *** damage is more than fair. It cost me over $1000 and scratches are still lightly visible but much better concealed.

  Feel free to reach out if you change your mind but you'll be hearing from me soon either way in progress towards a ressonable and fair resolution.

  Sincerely,
  
  ***************************

  manager, that ******* didn't have time and told him I would get it fixed at my expense and send them the bill. I got the *** quarter panel repainted in April 2023 and then finally got the *** roof repaired in late October 2023 and in total spent $1,089 to repair the damage caused by **. The Tahoe is still not repaired. I'm requesting ** reimburse me for $650 of the $1,089 to be reasonable, but I will pursue the full amount if this matter isn't resolved amicably. I plan to get the Tahoe repaired soon and will reach out when done. UZ Auto Trans has ignored every communication via phone and email for over a week.

  

  Business Response

  Date: 12/18/2023

  Thank you for contacting Uz Auto Trans Inc claims department. After careful examination of our inspection photos and discussing transportation of these units with our driver it is clear that there are a no any transport damage that can be seen on the inspection photos or verified. Out of courtesy we allow our customers to get their vehicle buffed out and any minor scratches removed but this does not mean there is a transport damage done to the vehicle. We have discussed the matter with the broker as well who could not identify any transport damage. 

• Initial Complaint

  Date:09/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  UZ Auto Transport was hired by a broker (Montway) with whom I paid to pick up an ************* in ******** and deliver to *******. After several delays the car was eventually delivered 5 days after my initial estimate. Upon delivery I noticed several very deep scratches in the paint that are all the way through the clear coat. I pointed this out to the driver, I called UZ Auto Dispatch as well as their customer care who told me to take pictures and email to their customer service and they would take care of it. I took pictures, sent to the customer care/claims department and was denied saying the damage was pre-existing. I have proof to the contrary however since this car was purchased through *************** auction and none of the scratches were visible in the paint. When UZ Auto Transport picked the car up no scratches were documented by the driver. It is clear that the damage occured during transport but UZ Auto Transport has stated they will not honor the claim. This is a low mileage, rare and exotic vehicle that has been meticulously maintained by the previous owner. There is no evidence supporting the damages were pre-existing. The paint is Rosso Competition Tri-Coat which is very expensive to repair and I expect UZ Auto Transport to accept responsibility for the damage they caused.

  

  Business Response

  Date: 09/25/2023

  Hi,

  The customer is refusing to understand that we do not inspect our cargo units a few inches away from the vehicle to record the hairline scratches that happen from normal wear and tear. Few drivers did that in the past (photos attached) to cover their bases but dealers started to cancel our loads because it looked like they were selling really damaged units. If our driver notices hairline scratches, he would not **** the *** as a damage.
  
  I compared the pickup and the delivery photos of this vehicle side by side and did not see any change in condition. On the delivery photos you can see the customer sitting and inspecting the unit too close to the unit. Also the scratches are so random and faint that anyone in car hauling knows that these are not transport related. I asked the driver to seek a second opinion from a car hauler driver, in case he doubted our reasoning.

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 18130506
  
  I am rejecting this response because:He is falsifying the facts. Facts are that the drivers seat was damaged and the clips that hold material in place were broken off at the time of the incident. I have pictures to show it. The auto body shop in ******* actually saw the damage but it was not there area of expertise so they suggested that I have it done elsewhere, which I did. The ****** dealership in ******* ** did fix it and I have the invoices for that as well. The said is was bizarre and something they seldom see. As for the undercarriage, I am reporting this because ****** dealership in ******* said the undercarriage was impacted somehow as pictures show. The vehicle arrived in ************* and was only driven from the meeting place to my daughters school. She was too afraid to drive it as the adjuster told her the airbags might implode if they electrical system had gotten wet from the rain and leaks in the roof where the racks were missing. No way the undercarriage was damaged after the car was brought to us. I am also glad to get a 2nd opinion on the undercarriage but I think the pics speak for themselves. Besides I did not request renumeration for the damage done there YET as I am still trying to recover damage for the seat repair. 

  *** is a man with two personalities. He likes to yell at you and make you feel like you are the one at fault.He lied to me about the car. He never admitted that he took it to a cheap repair place in ****** to try and fix it but they did a lousy job, almost to the point where the place in ******* wasn't sure they could guarantee it. *** never told us about the accident that happened within 30 miles of my home. Instead they shipped it to NH, arriving many days late. Not once did they tell us or the broker about the accident It seems wrong for him to get away on this poor work ethic and just leave court as the option for getting my money. If I did take him for court I would also ask for other damages, emotional trauma for my daughter, time and hours spent in talking to the insurance company. I had to fight hard to get the contact info from him for his insurance company. He thinks this is about the money, but it's not only about money, it's about his reputation. I want people to know how poorly UZ cares for their customers. They are the ones who are money grabbers. I think they also be running some drug stuff in the cars because I have no explanation about what really happened to my car. No pics of the accident. The seat and the rear of the trunk door being pulled out only leads me to believe someone put something in the door and the seat. There was white or light dust all over the back of the vehicle and on the floor fo the drivers side. 

   

  Thanks for looking into this for me.I'm exhausted by it. 

  ******************* *************

   

  PS - I called *** a number of times and emailed him once but no response. 

  
  Sincerely,
  
  *******************

  C. UZ WILL NOT RETURN MY CALLS. THEY WILL NOT PAY THE ***** --THOSE WERE PHYSICAL DETAILS OF *** BUT THE OTHER STORY IS:THE PICKED UP THE ************* HAPPENED TO IT IN ****** BUT THEY WOULD NOT TELL ME WHAT. THEY TRIED TO FIX THE DAMAGE (I MEAN SANDING THE **** ETC BUT NEVER BOTHERED TO CALL ME AND TELL ME WHAT HAPPENED BEFORE IT WAS SHIPPED ACROSS COUNTRY. RAIN DAMAGED THE **** AS THE **** T****S HAD BIG HOLES IN THE ****. WE HAD A T****ER ON THE *** AND IT HAD 10 MILES PUT ON IT THAT WERE UNACCOUNTED FOR. THEY DENIED THIS. I HAVE PICKS. OF MILEAGE WHEN IT WAS PICKED UP AND WHEN IT WAS DELIVERED.I HEARD ABOUT THE WORK ON THE *** ONLY AFTER IT WENT TO THE **** BODY SHOP IN NH. THEY TOLD ME THE WORK THEY DID WAS BAD AND ONLY CREATED A FACADE, THAT IT WAS FIXED. THEY WEREN'T SURE THEY COULD FIX THE WORK THAT HAD BEEN DONE, BUT THEY DID IN THE END. MY DAUGHTER HAD TO BORROW A *** AS THEY WOULD NOT PAY FOR ONE UPFRONT AND I WAS AFRAID THEY WOULD NOT REIMBUR

  

  Business Response

  Date: 10/21/2022

  Hello, 
  
  Please see attached response, If you have any questions, please let me know
  
  Thanks
  Umid