We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Warranty Processing

EOS Group, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Processing.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a ******************************* Agreement with the purchase of our 2018 ****** 4Runner. Date of purchase was 2/22/2018. The *************** Agreement came with a 100% refund if the Service Agreement was not used. The Service Agreement was for 7 years. There were no claims and same owner.Kings ****** of **********, ** sold ** the vehicle and the company Servicing the agreement is called ****************** Group LLC.We have contacted both Kings ****** and Wildfire and they are shifting the blame to EOS Group, Inc located ******************************************************************************************* ****** that EOS has not process claims since 2021 EOS Group is unresponsive to all requests for remuneration

  • Initial Complaint

    Date:09/27/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/11/14 purchased extended warranty on my 2015 ****** and signed a ********************** Contract Buy Back Agreement-Sterling Advantage. The extended warranty expired on 10/9/21 with no claims filed against it so I filed all the required paperwork and the application for The Advantage VSC Repurchase Program -sent certified mail on 10/23/21. Received a letter from Wildfire Group LLC on 4/19/22 stating I had submitted all the proper paperwork for the ********************** Contract Buy Back Program but EOS who is the company responsible for claim adjudication is not refunding the money to Wildfire Group, LLC so they can refund the money due to customers who signed repurchase agreements.

  • Initial Complaint

    Date:07/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought the extended warranty through ****** for $1205 and did not use it. We submitted all the paperwork, jumped through all the hoops and sent everything in to ***************************** who are the administrators of this program, in June 2021. We have received nothing one year later. In April, we received a letter stating that EOS has committed a crime, that the US Prosecutor and ******** State prosecutor have a lack of interested in this issue. The letter continues to state that calling or trying to contact them will delay getting this settled. We abided by the rules and provided all necessary paperwork and are owed $1205.

EOS Group, Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.