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Business Profile

Baby Accessories Wholesale

Wholesome Linen, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baby Accessories Wholesale.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered mattress from this company with a 3 year warranty. Within the warranty period, followed the directions on the tag sewn to the mattress for washing instructions. "Machine wash cold". Mattress came out clumped and ruined. Contacted the company to see how to remedy. I was told the mattress cannot be washed and it was ruined. They initially speculated that I misread the cover tag and offered $50 credit to buy a new one (original order was over $200). I sent in pictures of the mattress with the wash instructions sewn to mattress indicating there must have been a manufacturing error that this tag was sewn to the mattress and not the cover. Company stopped responding. 3 follow up emails sent with no response. ***** utilizing their customer service chat that also stops responding once I stated why I was contacting. Tried calling but only get a voicemail with calls. This company does not stand behind their products or honor their warranty.

Wholesome Linen, LLC is NOT a BBB Accredited Business.

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