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Business Profile

Bed and Breakfast

The Holiday Chalet Bed & Breakfast

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bed and Breakfast.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/29/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a stay at Holiday Chalet through the business website on 4/7/2023. The reservation was for 2 nights 10/16/23 - 10/17/23. The hotel requires the stay be paid for at the time of booking, and I paid $344.26 on 4/7/2023. Hotel policy was listed on the confirmation email:CANCELLATIONS Cancellations made 72 hours prior to check-in will receive a full refund for their reservation if booked through our site. All bookings through Partner sites are subject to the cancellation policies through those sites. Cancellations made within 72 hours of check-in will not qualify for the refund of the deposit for the 1st night of your stay.The event that I was attending in ****** was cancelled in September 2023. I contacted the hotel by phone to cancel on 10/6/2023, well before 72 hours before check-in. The person who completed the cancellation told me that the system was not issuing the refund and that she would have to figure that out, and that I would get another email when the refund was issued. The only email I have received is the cancellation email dated 10/6. I have made multiple phone calls to the hotel and continually end up speaking with ******, the person who I initially spoke with to cancel. ****** has texted me and asked for my Venmo information and told me that she would have the refund mailed to me. I have received no refund. ***** states she is not the owner and that the owner, but I have not been able to speak with anyone but her. As of 11/29/23, I have received no refund and no contact unless I contact the hotel (******) first. I am owed $344.26.

  • Initial Complaint

    Date:04/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/15/2023 I booked a stay here through a work related site, their website stated if cancelled within 30 days of arrival a full refund is available. I attempted to cancel my reservation over 90 days prior arrival considering the reviews I saw were mostly negative with everything from lack of parking on premises, safety concerns, mold and mold smell, AC and heat issues, even doors not locking properly. Reading these reviews had me concerned for my health and safety specifically the mold, AC, lack of onsite parking and issues with locking doors (as I will be traveling alone certain nights and is an area with a high crime rate). I called less than 48 hours after booking to get a refund and was told because I booked through Expedia I was not eligible for a refund. I mentioned I did not book through Expedia, and it was only after I contacted my credit card company that they released the proper information with the correct booking site. I did not book through Expedia, when I reached out to the actual site used, they also stated that the merchant was refusing refunds. The date purchased was 3/15/2023 and the amount was $577.08.

The Holiday Chalet Bed & Breakfast is NOT a BBB Accredited Business.

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