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Business Profile

Bedding

Sheets & Giggles Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bedding.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received my sheets but didnt like them. Im trying to return them. They say returns are easy but when I go on line to return them they say they cant find my order number. Ive emailed them about 5 times but not getting any help. My order number is #Gsheetsandgiggles6050

    Business Response

    Date: 04/03/2025

    Customer reached out on Saturday March 22nd to process a return. We replied back the following Monday March 24th as we're off on the weekend. We sent the customer the return portal. Customer reached back out again on March 26th stating "If I dont get help soon I will be putting a bad review on ********", which seems like she never received our reply on March 24th. We again re-sent the return portal to the customer on March 26th and on March 27th she emailed us back and advised us that she had issues entering her order number and provided us with the order number (Gsheetsandgiggles6050). We went ahead and processed it for the customer and sent a refund notification on March 28th. We've included all the pictures of correspondence and also included a photo of the refund. 

    Thank you. 

Sheets & Giggles Inc is NOT a BBB Accredited Business.

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