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Business Profile

Bicycle Dealers

Johnna's Cool Mountain Bikes
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Johnna's Cool Mountain Bikes's headquarters and its corporate-owned locations. To view all corporate locations, see

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Johnna's Cool Mountain Bikes has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/23/2024

      Type:Facilities Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      test

    • Initial Complaint

      Date:05/23/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      test

    • Initial Complaint

      Date:09/16/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I do not owe the debt this company keeps calling me about.

      Customer Answer

      Date: 09/21/2023

      AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

      I ********************;expressly authorize Johnna's Cool Mountain Bikes to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

      I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Johnna's Cool Mountain Bikes.

      I acknowledge without this authorization, <Johnna's Cool Mountain Bikes would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.


      Yes, I understand & Consent:


      ______Lisa Test_______________________________                  ____9/20/23________________
      Print Name                                                                      Date


      Here are the additional information you requested that was not included in my original complaint:

      • Request for information regarding the alleged debt was made on: 9/1/23
      • The reason why I believe the alleged debt is not valid is: I don't even know the company
      • The account number is: *****

      Business Response

      Date: 09/21/2023

      test response

      Customer Answer

      Date: 09/21/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:09/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Testing

      Customer Answer

      Date: 09/13/2023

      Here is the reason. I could not sign the authorization form but I, *******************, is giving authorization to release information to BBB as specified in the attachment. 

      Business Response

      Date: 09/16/2023

      We refuse to respond to this complaint

      Business Response

      Date: 09/16/2023

      Here is why...

       

      Customer Answer

      Date: 09/16/2023

       
      Complaint: 20595298

      I am rejecting this response because It is ridiculous. 

      Sincerely,

      *******************

      Business Response

      Date: 09/16/2023

      We request ADR

      Business Response

      Date: 09/16/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID .********, , and find that arbitration is necessary.

      Sincerely,

      *******************

      Customer Answer

      Date: 09/16/2023

      Better Business Bureau:

      I would like to reject the offer of Arbitration for complaint ID ********.

      Sincerely,

      *******************

    • Initial Complaint

      Date:09/12/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is really a collection agency and they are trying to collect monies I do not owe.

      Customer Answer

      Date: 09/13/2023

      Here is the requested information and my authorization to release information to BBB

      Business Response

      Date: 09/13/2023

      Here is the response

      Customer Answer

      Date: 09/13/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** Test

    Johnna's Cool Mountain Bikes is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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