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Business Profile

Braids

Denver Braider LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/26/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday, September 7th, I had a confirmed hair appointment at 4 PM with ****** ********. At 2:30 PM, she contacted me, requesting that I come earlier. I agreed to arrive after 3 PM, and she confirmed this arrangement. Upon arriving at 3:25 PM, I received a text canceling my appointment, even though I was still over 30 minutes early for the originally scheduled 4 PM time. I immediately called ******, but she declined the call and falsely asserted that I had agreed to a 3 PM appointment, claiming I was now a no-show. I explained that I was already at the salon, ready for my service, which I had placed a $30 deposit for. Despite this, she refused to provide the service and unlawfully charged my card $100, the total cost of the service I did not receive.This constitutes a clear breach of contract, as I had a confirmed appointment at 4 PM, and no valid reason was provided for canceling my service when I arrived. Furthermore, by charging my card for the full amount of $100, ****** ******** engaged in unauthorized credit card transactions and unjust enrichment, charging me for a service that was neither rendered nor missed due to any fault of my own. Her actions also violate consumer protection laws governing fair business practices, including but not limited to, deceptive trade practices. The cancellation, followed by the unauthorized charge, constitutes an abuse of contractual obligations and is grounds for legal recourse.

Denver Braider LLC is NOT a BBB Accredited Business.

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