Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to cancel a vacation rental the same day that it was confirmed. Their app and site wouldn't allow me to cancel due to technical issues so I called them. I called them on 7/1 and the booking was for 8/1 (31 days in advance). They said they would refund me. The next day I reached out again via email to confirm and they said they couldn't offer the refund anymore because it was within 30 days yet I called them 31 days in advance of the booking. They're clearly trying to scam me.

• Initial Complaint

  Date:02/01/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked 2 nights lodging via Glamping Hub for January 11 13, 2023 at a cabin owned by *************************** in ******, ********** for $432.90. There were atmospheric rivers threatening the area for a couple of weeks and several deaths occurred due to rock slides, mud slides, and severe flooding. I reached out to Glamping Hub January 5th inquiring about IF someone needed to cancel due to weather, how to proceed. I was instructed to contact the owner directly. I sent multiple messages to the owner, via Glamping Hubs communication system. I was also instructed by police in ******, ** to STAY HOME. They advised highway 1 was closed and one should not drive it due to multiple dangers of rock slides. Several other roads were closed or damaged, including the road to the cabin. January 14, I received an email from GH asking to rate my stay. I reached out to inform them I was not able to travel due to the storms. ** reached out to the owner requesting a full refund for me. I was not seeking a refund at the time - only hoping to change the dates, but if unable, to please issue the refund. January 16, I phoned the owner on both phone numbers provided by GH in an email dated January 16, 2023. One number had a full mailbox - could not leave message. The other is where I left a message but never heard back. .January 23, I spoke to police in ****** to see if power had been restored and if roadways were open. They advised me to look at Cal Trans and the electric companys website. The road to the cabin was still closed, but power had been fully restored. January 30, ** informed me they heard from the owner - the road to the cabin was being repaired. In an email dated January 30, GH requested ******* to issue a refund. At this point I needed to dispute the charges via my credit card due to lack of response from owner. GH then changed their mind about issuing a refund, claiming, Notification that goods were as described and received in good condition. BUT, "goods" were not accessible.

• Initial Complaint

  Date:12/28/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 14th I booked a 4 day stay on Glampinghub.com with Host *******************, in the amount of $1197.37. My accommodations were 12/29/22 - 1/2/23. Unfortunately my spouse was stricken with ***** and I emailed the host on 12/27/22 asking for a refund. I received a response from Host ******************* stating that there will be no refund nor could they offer another date of travel. I tried to explain these extenuating circumstances to the Glamping Hub Support Team and they even tried to get the host to offer a refund, but once again the host declined. When I explained to my spouse that if we didn't travel we would lose all of our money, my spouse agreed to travel and would convalesce at the site. Once again, I told Glamping Hub Support representative that we will keep the reservation even though my spouse was too ill to travel. My spouse, who felt very violated by the host's response decided to write a scathing email to her letting ***** know that we will keep our reservation but would also post negative reviews about her lack of accommodating us for alternate travel dates. My spouse further stated that IF her health continued to decline and she needed a hospital, that we would be contacting an attorney. ******************* then responded to my spouse stating" that due to [her] threatening response, they would not uphold the reservation nor will they return our money. I am the one that made the reservations, I am the one that paid on my credit card, so the host should have contacted me directly; not my sick spouse, who was clearly upset and felt that the host was clearly taking advantage of us, especially since I am in my seventies. This was a contract between me and *******************/Glamping Hub. It is my opinion that there is clearly a breach of contract by *****/Glamping Hub as we were willing to move forward with the reservations and in light of the host retaining almost $1,200.00 of my money.