Complaints

This profile includes complaints for Auto Sale 21's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Auto Sale 21

  823 Federal Blvd Denver, CO 80204-3212

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  Auto Sale 21

  859 Federal Blvd Denver, CO 80204-3212

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a consumer I didnt have much means to buy a car and I went to Auto Sale 21 to finance a car it was a ************************* 02/2024 I paid a monthly payment of $475.99 not even two weeks in having the car the transmission went out and I let the dealership know and they said ok they pick up car and after it was fixed they asked me to pay for the repairs I said I didnt have the funds I can only pay for my monthly payment so they took $500 and after that I been harassed for payment for repairs and saying I been past due and so I have proof I been paying them through zelle, long story short I submitted a case to Denver ***** for discrimination, for bad treatment til this day I been harassed to point that dealer repo the car regardless of the case file against dealer my wish is for the dealer to return my money as they did not sold me a car that is even in good conditions as a consumer I have rights.

  Business Response

  Date: 06/25/2024

  Good afternoon, the customer ************************* *********************** was financed with a vehicle On January 11,2024. On this date a Retail Installment Contract was signed between Auto Sale 21 and the customer. As the customer already attached a copy to you, in his contract we had one deferred down payment. This deferred down payment was due on 02/11/2024 for the amount of $1,312.69. We do have to collect the deferred down payments accordingly. To this the customer proceeded to come in to office, threating he would hide the vehicle to avoid repossession. The customer believes we are harassing him as we contact him trying to collect the past due debt. The customer, did contact us about the vehicles issues. We do let the customers know all vehicles are sold As is- No dealer warranty. That being said we do have a mechanic do maintenance on our vehicles before they are sold. We do let customers bring in their own mechanics and test drive the vehicles before any contract is signed. When **************** reached out to us about the vehicles issues, we offered to have a mechanic take a look and give us a diagnostics on the vehicle before any repairs where done. The customer did not have money to repair the vehicle, I offered to help and pay out of my pocket to help the customer get back on the road, even though that is not my responsibility. The mechanic gave us the amount for the repairs in which we then discussed it with **************** before any work was done. He agreed with the amount the mechanic would charge and we did make a contract for monthly payments. Customer failed to make his monthly payments accordingly, therefore we hired General Investigations to repossess the vehicle. Customer did have 10 calendar days to make the past due payments and recover the vehicle. If you have any further questions please feel free to contact me at **********.