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Business Profile

Car Restorations

Smiths Classic Car Clocks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Restorations.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/19/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In October 2023, after some preliminary emails with the owner of *********** Classic Car Clocks, ********************************************************************** (********************************************************************), I bought the **************************** for US$89.95 for the clock from my 1970 Mustang Mach1. I posted the clock from *****, ***************** and it was delivered around mid November. On 11/Dec/2023 I sent an email asking about the status; I heard nothing and figured it was the Christmas/New Year period. On 16/Jan/2024 I emailed another inquiry and received a reply on 18/*** saying it was fixed and he just needed another day to test it. After that, I heard nothing. My emails have been unanswered and phone calls are unanswered, going to voicemail, which is full and no message can be left. He sells the clock for the 1969-70 Mustang Mach1 for US$349.95, so I guess hes taken my money for the repair and sold my clock.I started Googling the owner of the business and found a warning post about the guy on a forum: **************************************************; it seems he used to operate as Smiths Classic Car Clocks. Both business names have the same contact phone number and the name of the owner is the same.

    Business Response

    Date: 08/20/2024

    Its true ***************** sent us his clock to work on and that we mishandled it. We have many requests to recondition his same clock and also sell the clock on our site. I regret any angst we created due to our mistake. Know that in June when we discovered our mistake, we immediately refunded his initial recondition fee of ***** plus his clock has been returned fully reconditioned. He received same on August 13 according to postal tracking.

    Customer Answer

    Date: 08/21/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

Smiths Classic Car Clocks is NOT a BBB Accredited Business.

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