Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,Thank you for providing a platform to support Denver citizens. I want to share my story regarding a local company that has negligently damaged my property and is now unwilling to help me resolve the issue.Two weeks ago (3/15/2025), I took my vehicle in for window tinting. During the service, they allowed water to seep into my electrical box, damaging all my electrical components. They initially admitted their negligence and assured me they would cover the repairs, a conversation I have recorded.I took my vehicle to a shop, and the repairs are now complete, but the company is refusing to pay the nearly $2,400 bill. Despite their previous acknowledgment of responsibility, they are now denying any obligation to help.

  

  Business Response

  Date: 04/02/2025

  At Tint My Ride, we take pride in offering high-quality services while treating our customers and their vehicles with the utmost care and respect. We appreciate the opportunity to respond and clarify the situation professionally and transparently.

  
  The customer brought their vehicle in for a window tint installation on March 15, 2025. As part of our standard process, all customers sign our Terms and Conditions before any service is performed. These terms are designed to ensure clarity and mutual understanding, and specifically, Term 17 states the following:
  There is a risk of water exposure to electrical components when installing window film, especially on windshields. While every precaution is taken, the customer acknowledges this risk and releases the shop of liability unless clear negligence is proven.

  
  Despite this disclaimer, as a reputable and customer-focused business, we took the concern seriously and immediately began investigating. We also want to make it clear that we follow industry-standard practices to minimize risk, including the use of the latest professional dash covers to protect sensitive components during windshield tinting. We have video surveillance from the day of the service confirming that these precautions were taken in this case.

  While we have no direct evidence of negligence, we remained open and acted in good faith. However, upon reviewing the repair estimate the customer provided, it became clear that the dealership significantly inflated the cost, citing that the tint shop will be paying for thisa statement that appears directly in the estimate. Based on independent research and third-party repair quotes, this type of electrical repair would typically not exceed $1,200.

  
  In the spirit of fairness and professionalism, we offered to cover up to $1,200, which we believe is a reasonable and responsible resolution. Unfortunately, the customer declined this offer and is now demanding the full $2,400, which we are unable to justify based on the facts.

  
  To our current and future customers:
  We stand behind the quality of our work and go above and beyond to protect your vehicle. While rare, if an issue arises, we are committed to resolving it fairly. Our team operates with integrity, transparency, and carealways striving to do whats right while also protecting our business from unreasonable demands.

  
  We remain open to a respectful resolution and continue to stand by our original offer.

  
  Thank you for your time and trust,
  Tint My Ride ******

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 23152533
  
  I am rejecting this response because:
  

  I want to clarify that I never signed anything agreeing to the possibility of this situation. Additionally, I have a video recording of my conversation with the tint shop in which they stated they would cover all repairs due to their negligence. However, now that the repair costs are significant, they are backing out of their commitment.
  
  As a result of their negligence, I have been without a vehicle for two weeks and have had to rent a car at my own expense. I initially did not plan to seek reimbursement for the rental, but as the situation continues to drag on, including lost wages and ongoing stress, I may need to consider other avenues for resolution. When dealing with companies, I expect professionalism and honesty, neither of which I have received in this case. Therefore, I cannot accept their previous statement.

  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:07/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  II specifically requested the back window of the 2016 Rogue be tinted to 15% in person when ****** inquired of the shade of tint. I also requested to have the back window tint (2016 Rogue SV) the same as TMR tinted it before (per 02/01/2024 teceipt) per my initial email. TMR camera footage on 06/31/2024 would confirm that I pointed to the 15% and ******* TMR representative verbally confirmed 15%. Unfortunately, despite my written request via email and my verbal request on 6/21/2024 , TMR put the wrong tint 30% (instead of 15%)) on the authorization page. As a regular customer, I signed the authorization not understanding the 30% tint was a mistake. I have made several attempts to request managements assistance resolving this matter with no results. I dont feel its fair that TMR made the mistake and I have to remain Unsatisfied with the results. I had another car 2014 Sentra tinted at the same time 2/01/2021. I also referred my sister ( also a Veteran) to have her 2016 Pathfinder tinted. She liked my tint so much, she requested the same shade of tint as I had put on both my Rogue and Sentra in 2/1/2024. I also emphasized the back window for the 2016 Rogue is being tinted again, because of an attempted break in. I also added , there is no way I would have had a lighter shade tint put on the 2016 Rogue.

  

  Business Response

  Date: 08/05/2024

  Hello, we are very sorry for the mistake here. We got confirmation and authorization for the 30% but we have no problem replacing with a 15%, you have already started a card dispute with your bank and we would like to sincerely apologize for the inconvenience here. We can give you a refund or replace the existing film with the 15% you desire at no cost to you. Thank you for your patience and understanding. 

  Customer Answer

  Date: 08/05/2024

  I elect to have Tint My Ride remove the 30% tint and replace it with the 15% tint at no additional charge.  Please contact me to schedule the appointment **************.  I would like to know who will be the point at Tint My Ride to resolve this issue.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************

  Customer Answer

  Date: 08/20/2024

  Good day,
  
  Re:  Request to Have my Rear Window Tinted from 30% to 15% at no charge.
  
  No response from Tint My Ride (TMR) which is more of the same as I stated in my previous complaint.
  
  TMR did not follow through.  I did not receive a call as requested.  I did not call them, because upon my previous calls I have received the run around and also told I am too busy by the office manager and that I would receive a call back.  Unfortunately, I was told that I would receive a return call on at least 3 separate occasions and TMR never followed through.  
  
  At this point I am no longer interested with TMR correcting this issue as I do not feel they are genuine nor sincere with resolving this matter.
  
  
  Sincerely,
  
  ************************
  **************

  

  Business Response

  Date: 09/18/2024

  Dear *******,

  
  Thank you for taking the time to share your feedback. At **********************, we pride ourselves on delivering exceptional service to every customer, and we are sorry to hear that your experience did not meet your expectations this time.

  
  We understand that there was a miscommunication regarding the tint percentage on your 2016 Rogue. While our records and the signed authorization show a request for 30% tint, we value your long-standing relationship with us and truly appreciate your loyalty, as well as the referrals of your family members. We acknowledge the frustration you feel, and we are committed to resolving this matter to ensure your satisfaction.

  
  Our team strives to provide the best service possible, and we would love the opportunity to make this right for you. Please reach out to us directly, and we will prioritize your request and work with you to find a solution that leaves you completely satisfied.

  
  Our customer service is at the heart of what we do at Tint My Ride. We have been fortunate to serve thousands of happy customers, and we always aim to ensure that each and every customer leaves our shop feeling valued and thrilled with the results. If you ever have any concerns, our team is here to help.

  
  Thank you again for your feedback, *******, and we look forward to resolving this matter with you soon.

  
  Sincerely,
  The Tint My Ride Team

  Customer Answer

  Date: 09/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   I will contact the company.  I would like to reiterate that what I verbally, requested, requested physically via video surveillance (both on the date of the appointment) and via email (prior to the appointment) was not conveyed correctly upon the authorization that was signed.  There was definitely a miscommunication.  I will look forward to resolving this issue.
  
  Sincerely,
  
  ********************

  Customer Answer

  Date: 09/26/2024

  Tint My Ride (TMR)
  
  9/23/2024  at 3:25 pm, I called Tint My Ride as a BBB Response follow up in efforts to resolve 30% tint matter.  I spoke with ***** and provided my contact information. I specifically requested to speak with a supervisor regarding a BBB matter.   She agreed to pass my message on to a manager/supervisor for a return call.
  
  At this point I am receiving more of the same (run around and no response from TMR).  Prior to this attempt and prior to contacting BBB, I called and left several messages via calls with TMR employees.  
  
  I do not feel TMR is genuinely concerned or sincere about resolving this matter.  TMR responded within 24 hours via phone calls and emails/text messages (during the scheduling process) prior to being notified of this issue.
  
  I am no longer interested in being contacted by TMR as I do not feel they are being cooperative nor making a good faith effort to resolve this issue.
  Please **** this case as unresolved.
  
  Sincerely,
  
  Jikenna C. Vivens 
  **************
  

  
  

  Customer Answer

  Date: 10/01/2024

  
  Good day,
  
  Attn: *********************** Tint My Ride
  
  I was not able to respond on the BBB Application.
  
  I would like it to go on record that Tint My Ride (TMR) has been unresponsive, which had been my consistent experience with their agency as it pertains to resolving issues.  The complaint has gone unresolved.  I am no longer interested in making any further attempts to contact TMR, nor am I interested in them contacting me.
  
  In my BBB resolution response I requested that I be contacted (due to my experience of their habitual unresponsiveness).  No one at TMR has contacted me as of this date to correct the tint shade from 30% to 15%.
  
  In TMRs BBB resolution response to my request, TMR  requested that I contact them.  On September 29, 2024 at 3:25 pm I contacted TMR and spoke with *****, I provided my contact information and she agreed to give a manager a message to contact me.
  
  In efforts to avoid any miscommunication (such as mine) in the future, I would like to recommend that TMR require the TMR (intake) representative and customer both to initial designated lines identifying the shade of tint that is being requested.
  
  Ultimately, what I requested in person (the day of the appointment) and in writing (via text/email) was ignored and the TMR representative put the incorrect shade of tint on the agreement form, which I signed, but I was not aware of the mistake as I was not privy to the error until post application.
  
  ********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
  
  Sincerely,
  
  Jikenna *. ******
  **************
  

  
  

  

  Business Response

  Date: 10/21/2024

  I would like to apologize for the poor communication through BBB, we have tried to call you and email you so we can resolve this issue. Please give us a call so we can go ahead and get this resolved, we are always willing to go above and beyond to ensure your satisfaction. After reviewing the footage and the documents we have, we concluded that we did install the correct film, however, we are willing to replace it with whatever shade you desire at no extra cost.

  Customer Answer

  Date: 10/21/2024

   
  Complaint: 21927072
  
  I am rejecting this response because:

  I have no record of any voice messages nor missed calls from TMR, nor do I have any record of any emails regarding this matter. 

  I am no longer interested in having my back window re-tinted by TMR I have requested return calls on several occasions and have not been contacted.
  

  At this point I would like to close the case.  I do not wish to proceed with  this matter.

  
  Sincerely,
  
  Jikenna ******

• Initial Complaint

  Date:05/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Details:1. Invoice Date: 4/27/2023 2. Work/Services Date: 5 services from 4/27/23 to 6/17/23 for work. Normally a 2 day job, took over 10 days in all to get it done in multiple trips. 3. Work done: Custom PPF (PPF for bumper, full hood, headlights, fog lights, back of mirrors, trunk lip), Ceramic Tint (2 front windows and front windshield), 7 year Ceramic Coating (with 7 year warranty). Additional PPF on splash guard and door strip paid by cash, but was not showing in the system when they tried to pull my record. 4. Amount Paid: $2149.17 by credit card and 280 cash (per shops ask). 5. Nature of dispute: Shop not honoring warranty and fixing a known issue (later on) with the quality of the product they applied that does not work. Shop performed 7 year ceramic coating (with 7 yr warranty) and they upsold the product and within the 1st year (after informing them over phone within the 6 months), I went back to the shop and explained to them that I honestly dont see any benefit of the ceramic coating and that it is not working on the car surface like they promised with car surface being easily cleanable without need for any heavy power equipment to clean the car. When I took in my car for the shop to access that, I told them I brought the car with light dust/dirt after the rain that was 3 days ago so they can test the application and my claim. But in turn they argued back to me saying that they dont ever advertise that car wont be any easier to clean and that the ceramic coating is intended for "show" cars that are driven may be once or twice a year and sit protected in garage rest of the time. They even argued that I dont take care of the car and wash it enough without asking me any question on how and what I do to protect the car and condition. When I told them that I wash the car once a month and its always parked in my garage, the shop claimed that is not enough to protect the car and when I told him to show me any paperwork that they provided that gives any guidance on this, he did not have any. At the check in the associate also told me that they have changed the coating product because the other product (one that I had) was not effective and was having issues. 6. How the shop advertises the product: Makes Your Car Easier to Clean, reducing the likelihood of water damage or unnecessary cleaning, This sealing repels water and protects the cars finish from UV sun rays, salt, scratches, "dirt", and other common factors looking to attack the paint.7. Desired Resolution: Refund the ceramic coating (only) charge ($564.82 + tax and fees) or reapply the right product and honor the warranty. At this point after hearing the shop manager ******* (******* accuse me of not taking car of the car and also completing disputing the warranty and what they advertise for ceramic coating and it completely not working at least in my situation, i don't trust the shop to objectively do the job and also once done will they honor the warranty, specially when they said 7 ear warranty and after less than a year, they were arguing and wanted to upsell another coating for more price instead of making this right. 8. What shop offered: They offered me to reapply additional new coating for another $550. So basically i would be paying to recoat when my initial coating was bad in the beginning. So pay for something twice with no guarantee of it working in future and who knows if this would last 7 year as they advertise and will not charge again in future if there are issues. When I asked for owners information, **************** would not give that to me because I questioned him about the cash transaction that he charged me but did not put in the computer system when checking on my warranty claim. I just wanted to have an objective conversation with the owner and explain so we can come to be resolution that made sense instead of the one that shop manager was offering that would include me paying them again for the job that was not done right and fell well under warranty period. But the manager never gave me that opportunity or contact information, so i am submitting this over BBB.

  

  Business Response

  Date: 07/19/2024

  We are very sorry about the issues with the ceramic coating. We are more than willing to refund the ceramic coating amount or reapply a new coating to meet your expectations. Please give us a call and ask for **** and we can get this resolved in no time.  
  

  Thank you for your patience and understanding. 

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tint for my vehicle in which the drivers window had bubbles in it two weeks after it was installed. Made appointment for window tint to be replaced due to the amount of bubbles in the window. One of the staff tried to get the bubbles out and pass the tint off as being repaired. However, on my inspection the bubbles were still present. A manager spoke with me about not having to replace tint if the bubbles are not within a one inch radius of each other. He even stated as fact that because the vehicle is 6 years old that bubbles would always be there due to the age, number of times the windows have been washed, road hazards, etc. However for the price of tint and labor, this does not make sense for a professional business to not work quickly to fix the problem. The manager was frustrated and wanted to bet $1000 if he replaced the tint and bubbles would still be there. I asked to speak to his boss and he stated he was the last stop for such issues.

  

  Business Response

  Date: 04/24/2024

  **Response from Tint My Ride:**
  
  Dear *************************,
  
  Thank you for reaching out and providing feedback about your recent experience at Tint My Ride. We sincerely apologize for any inconvenience you have faced with the window tinting on your vehicle. We are committed to delivering high-quality services and products, and it sounds like we fell short of that promise in your case.
  
  We understand your concerns regarding the bubbles present in the window tint of your drivers side window. It is certainly not the standard of quality we aim to deliver. After reviewing your situation and the details of your vehicle's condition, we agree that the age and condition of the window seals and gaskets can sometimes pose challenges to achieving a perfect finish. However, this does not change our commitment to your satisfaction.
  
  We are more than willing to replace the tint again to ensure that it meets your expectations, as we want all our customers to be pleased with the results of our service. At Tint My Ride, we stand by our work and our product, and we are prepared to continue working on your vehicle until you are satisfied with the outcome. 
  
  Please understand that while we strive to provide an environment of mutual respect and understanding, there were reports of hostility during interactions with our staff. We truly value our team and also respect all our customers, and we expect the same respect to be reciprocated to maintain a professional and pleasant environment for everyone.
  
  We suggest replacing the felt gaskets or any other components contributing to this issue for the best possible results. We would be happy to discuss these options further and assist you in ensuring that your vehicle receives the attention it needs.
  
  Again, we apologize for any frustration caused and hope to resolve this matter to your satisfaction swiftly. Please contact us at your earliest convenience to schedule a time for us to correct the tint installation, or discuss any further adjustments or replacements needed.
  
  Thank you for your patience and understanding. We look forward to serving you and ensuring your complete satisfaction with our services.
  
  Warm regards,
  
  Taha

  Owner

  Tint My Ride
  *************
  ***********************************

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I got there, they told me 2 to 4 hours. I was fine with it I had to wait because I did not have a ride. I was fine with it I also told the lady please return my car the way I give it to them. Clean from dirt no foot prints no new marks. 6 hours later I get my car full of dirty foot prints, blue water all other the doors and inside of the doors. To make it the best a ******************* on my ceiling. I bought this model Y 5 days before I took it to them. The car was brand new with no issues. I paid $1200 for the tints I was expecting to get a professional job done and a clean job. They placed a sticker on my window buttons saying dont lower for 3 to 5 days, guess what the sticker is stuck and I had to scrape it off. I told them about my complain they advised me they would give me a free wash and I agreed. I drive another hour to get there for a 10am appointment. I was told they did not know when it would be ready but they were busy. I asked why give me an appointment when they cant help me at that time. So a male walks about with a spray bottle and ask me whats dirty I told him this business to be more careful with the cleanliness of customers vehicles. He tells me they are just foot prints I can clean them off. I told him is not that fact that is easy to clean my issue is that I bring my car clean and you dirty it you need to give it to me the say way I give it to them. He then started to clean the rugs I told him to stop. I was more concern about a ******************* on my ceiling how was he going to clean that. He tells me they did not do that and that he did not know how to clean it. So why am I here. When you cant help me. He was giving me attitude so I got loud with him and told him this is not a way to do business. I left and had to wash my car my self. This is unprofessional and horrible service. They did nothing for me no discount nothing. If you want your car to be clean please dont go here.

  

  Business Response

  Date: 04/05/2024

  Hello *****,

   

  We have detailed your vehicle twice now. It looks like you are looking for some sort of compensation, what compensation would make you happy? 
  

  I would like to apologize for all the inconvenience this has caused you and we would like to resolve this issue in a civil manner. 
  

  Thank you for your patience and we will get you taken care of. 
  

  Sincerely,

  Owner at Tint My Ride

  Customer Answer

  Date: 04/05/2024

   
  Complaint: 21391466
  
  I am rejecting this response because: I receive a phone call from a male who identified himself as the owner. He asked if I wanted compensation and then proceeded to speak to me in an aggressive manner. He then advised me to leave his business alone and that I was too picky. I tried to explain why I felt the way I felt and he did not let me speak. He repeated to me to leave his business alone or other actions will be done against me.  I feel like that is a threat and I did not like that coming from a business owner. He tried to put fear in me I would not want any more communication from him. His business should refund me the whole amount of the tints.  They did not clean my car after they promised to clean it. The person had an attitude just like the owner. They both told me I was too picky and I should just deal with my dirty car.. 

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 04/08/2024

  Dear *****,
  
  Thank you for taking the time to share your feedback. We are deeply concerned to read about your experience, and we want to express our sincere apologies for any distress or inconvenience you may have felt. We hold our customer service to the highest standards, and what you described does not reflect those values or practices.
  
  We would like to clarify that it is against our policy to engage with customers in an unprofessional manner, and we have strict protocols to ensure respectful and constructive communication at all times. After a thorough review, we found no record of such a call made by the owner or any representative of our business that matches the description provided. However, we take your concerns seriously and are committed to investigating this matter further to ensure that all interactions with our customers are conducted with the utmost respect and professionalism.
  
  We understand the importance of customer satisfaction, which is why we attempted to clean your vehicle twice, aiming to meet your expectations. We apologize if our efforts did not reach the level of service you anticipated. We appreciate your suggestion for improving our business and are continuously working on enhancing our services and customer interactions.
  
  Regarding compensation, we remain open to discussing a resolution that you feel would be fair. Our goal is to ensure that all our customers leave feeling valued and satisfied. While you indicated a preference for non-monetary compensation, we are willing to explore various options that might lead to a satisfactory outcome for you.
  
  Please contact us at your earliest convenience to discuss how we can make this right. We are committed to learning from this experience and making necessary improvements to serve you and all our customers better in the future.
  
  Warmest regards,
  
  Taha
  Owner
  *************

  Customer Answer

  Date: 04/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely, 
  
  *************************

• Initial Complaint

  Date:02/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came to Tint My Ride on 01/30/2023 to get my front 2 windows done to match the rear, percent and be close to rear color. I paid $200 Sales rep said yeah, yeah, we do millions of *****. ******* recommended 15% 3m ceramic which would match perfectly. I agreed for them to install 15%. After the install a day after the color was NOT a match at all, it was green. The film they installed was not 15%. I had another tint shop meter it and it was 28%. I went back to Tint My Ride and they said they did what was asked. Which is a lie. I have images of metered percentage from another shop that it was 28% They told me to come back and they will fix any issues. I came there 2x and They refused to own up to their mistake on installing the incorrect % tint. They said we dont make mistakes like that.. They only offered to remove the tint for free but would recharge for installing tint.

  

  Business Response

  Date: 02/28/2023

  We explained that we are applying window film on top of glass vs the rear windows having a stain that is inside the glass. From the inside it is impossible to match the film, but from the outside the film should match. The windshield also lets in a lot of light which makes it look like the two front windows are lighter. We had the customer come to the shop to test the film and we tested it and it matched. We can redo it at no extra cost and show the customer the exact film before ************* to make sure we give them the shade they are looking for.

  Customer Answer

  Date: 02/28/2023

   
  Complaint: 19374254
  
  I am rejecting this response because: The tint promised to install was not the percentage agreed upon. Business agreed to install 15% and installed 30% tint. They refused any wrong doing even after measuring the tint at their shop at 30%. I have already went to another tint shop to replace the tint and put on the correct tint wanted. Tint my ride refused to do anything to remedy this and did not want to help with anything else unless I paid for it.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 03/07/2023

  We are willing to redo the tint at no cost to you and we want to give you a gift card to your favorite restaurant. We are very sorry for the confusion about the tint shades, but we measured the film at our shop and it was the film that you asked for. We cannot trust a competitors tint meter since we cant see it ourselves. I hope we can resolve this matter. We will show you the film and let you see it before we re tint the windows. We cannot offer a refund since the job was done correctly and we put the exact film that you asked for. We are willing to redo it to show you that we are not lying about anything and we just want to prove  that we put the exact same film that you selected and signed off on. We have been in the industry for close to 10 years and our process does not allow for the wrong film shade to be installed. In our system each installer must test the film before we hand the key to the customer to ensure it is the right shade and that it was done properly, we tested the film in front of you and it is exactly what you asked for. Im sorry for any inconvenience we would love another chance. Thank you. 

  Customer Answer

  Date: 03/09/2023

   
  Complaint: 19374254
  
  I am rejecting this response because:

  I am aware of the tint percentages and these guys think they can pull a fast one because they been in the industry. If a certain tint percentage is installed, the tint meter should measure close to what the tint is. Tint was measured at 32% on their meter and they claim 15% is installed. I came to the business for them to make it right and they refused. I already wasted money on this business and had it corrected by a legitimate tint shop since tint my ride refused any wrong doing. A refund is only the right thing to do here. Be a good business and own up to the mistake. Proof is in the photos. 
  
  Sincerely,
  
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