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Business Profile

Carpet and Rug Cleaners

MSS Cleaning
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for MSS Cleaning's headquarters and its corporate-owned locations. To view all corporate locations, see

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MSS Cleaning has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/01/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/5/24 MSS Cleaning picked up four area rugs at our home and charged us $515 up front, saying they would be cleaned and returned in two weeks. The two-week date passed without any contact from the company. I left two messages with an answering service (one on 9/19 and 9/20 that were not returned); I sent an email message on 9/21 to the company which was not acknowledged; I got through to the original person I had dealt with (**** ******) on 9/24 and he said they would deliver the cleaned area rugs on 9/27. On 9/27, they emailed me to say they would deliver them on 9/30. They were not delivered on 9/30 and I got no follow-up to that no-show. I left a voice message on 9/30 and a message with a real person on 10/1 asking for an immediate return call. I did not receive that call or any further email. I want our cleaned rugs delivered. And I want my calls and emails returned.

      Customer Answer

      Date: 10/08/2024

       
      I filed a complaint against MSS Cleaning earlier this week and wanted to let you know that I've had resolution. My rugs were delivered today and I will be receiving a partial refund for the inconvenience caused me. Please adjust your records to indicate that the complaint has been resolve. Thank you. Code No *************

      Sent from **** ****** (*********************************)

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