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Business Profile

CBD Oils

Infinite CBD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in CBD Oils.

Complaints

This profile includes complaints for Infinite CBD's headquarters and its corporate-owned locations. To view all corporate locations, see

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Infinite CBD has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/27/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order on 12-9-2024 and still waiting for my products! Heard they filed Bankrupcy! Would like my money returned. They are liars!!! Also heard they are going to open another location in ****. **** ****** is the primary owner.

    • Initial Complaint

      Date:02/26/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase for $85 on Dec 7 2024 for some cbd relax gummies and never received my order. Ive called them multiple times leaving voicemails and they never return the call. The company has always been late on shipping items out. Its now been over 4 months since Ive gotten anything from them. I just liked my money back at this point. *** recently gone to there website now and it says its offline so that makes me wonder if theyve gone out of business.Ill leave the order number below.

    • Initial Complaint

      Date:02/06/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 25th, 2024, I placed an order with Infinite CBD. I ordered the Wellness CBD Gummies Full Spectrum - Extra Strength and Focus CBD Gummies Pure Isolate. I received the Wellness CBD Gummies in the mail on January 17th 2025, but did not receive my other item. I have tried contacting customer service through email, phone, and social media and I was replied to two times about how they were receiving a large order of products and I would be receiving my item as soon as they received the delivery. However, I have since tried contacting them and their website is completely down, phone number out of order, and customer service number not in order. They are **** Although its only $30 that Im losing out on from them, I feel entitled to receive that compensation from them as I never received my order or a refund. Thank you.

    Infinite CBD is NOT a BBB Accredited Business.

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