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Business Profile

Clothing Alterations

Donna Beth Creations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing Alterations.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Donna ****, also known as Donna Savoy, owner of the wedding dress alterations company called Donna Beth Creations has rendered my wedding gown unwearable for my upcoming wedding due to her poor alterations. I asked that my dress be taken in at the waist and hemmed. It required minimal alterations. Donna and her team made the dress so tight that I could not wear it for longer than 30 minutes without beginning to feel physically ill and short of breath. I went to Donna prior to my alterations for 2 separate measurement appointments yet my dress was still altered to be too tight. I emailed and called Donna to ask to come in for an additional appointment because my dress was too tight. Upon coming in for an additional appointment I was strongly discouraged from further alterations to let the dress back out and was told that the dress was supposed to fit that tight. Additionally I was told by Donnas team that I should leave the dress unclasped at the top of the zipper since it was too tight. Once I received my dress after final alterations I noticed many quality issues. Mainly, the dress was still extremely tight (pictured), the entire back of the dress had been ruined due to stitches added at the back of the train which caused huge dimples in the fabric (pictured), all hems were uneven and falling apart (pictured), and the sleeves had been removed and re-sewn onto the dress unevenly (pictured). I paid $1,699.00 for my dress and $850.00 for alterations from Donna ****. Now, I cannot wear this dress for my wedding in 2 weeks (Sept 18th) because it does not fit. Upon exploring the experiences of other brides, I have found that many others have experienced the same as me when working with Donna (reviews pictured). Additionally, I called the shop from which I purchased the dress, who had originally referred me to work with Donna, and they advised that they cut partnership with Donna due to her unethical business and that so many brides had complained of ruined dresses.

Donna Beth Creations is NOT a BBB Accredited Business.

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