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Business Profile

Clothing

Division West LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm filling a complaint against this company for scamming me out of ***** and they refuse to ship my order and this bad business what they doing so I'm contacting bbb to step in because people work to hard for their money and let someone scammed you and they are rude hateful I just want to know if u pay for something how can this store keep your money it's not right at all can u help me get my money back from this merchant

    Business Response

    Date: 07/24/2024

    The items purchased on our site were shipped in accordance with our online order processing policy. Once the order was shipped, the customer immediately started calling our customer service e-mail address slurs and bashing our family.

    As you can see on the Shopify Order page, he opened a chargeback and filed this complaint AFTER the item was delivered, as shown on the shipping tracking from ***** This individual has STOLEN money from our business, and is claiming the opposite.

Division West LLC is NOT a BBB Accredited Business.

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