Complaints

This profile includes complaints for Conn's Servicing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Conn's Servicing

  1355 S Colorado Blvd Ste 400 Denver, CO 80222

• 

  Conn's Servicing

  PO Box 17210 Golden, CO 80402

• 

  Conn's Servicing

  200 14th Ave E Sartell, MN 56377

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a home appliance with ****** HomePlus less than a year ago. I scheduled a payment to pay off my loan in its entirety. I scheduled the payoff for a specific date knowing I could payoff the loan at that time. I then logged back into my account and canceled that scheduled payment and then rescheduled for a day earlier to prevent any further interest charges. I did not receive an email for the initial cancellation, therefore, I contacted customer support the next day. I informed the ****'s customer *** that I canceled the first scheduled payment and then rescheduled a new payment for a day sooner. The customer *** stated they could not cancel the payment once it's been made and the payment would need to post on my account and then for me to call back once the payment had been posted to request a refund. I contacted ****** support the next day and they stated they would initiate a refund request but could not tell me when/if I would get a refund. I asked to speak to a manager and they stated no one was available and they'd have someone call me back. I never received a call back and continued to call back for several days and I kept getting the same response. They requested a refund but could not tell me when/if I'd get one. I still could never speak to a manager and to this day, no manager has ever called me back. ****** ******** has horrible customer ***resentation in their phone support and my only impression due to this interaction is ****** is a shady company. I've since contacted my bank to dispute the charge, because I'm not confident I'll get my refund.

  Business Response

  Date: 03/04/2025

  We appreciate the opportunity to respond to Mr. ***** concerns.
  
  Mr. **** mentioned in the complaint that:
  1. He initially scheduled to pay his account on a specific date but later canceled the payment and scheduled a new date. Since he did not receive confirmation of the cancellation, he contacted customer service and was told we could not cancel the payment, but he could get it refunded once posted. However, no one has been able to inform him on when the refund would be returned;
  2. He is requesting to receive a refund.
  
  Our investigation reveals that:
  1. Mr. **** scheduled a payment of $600 to be withdrawn on January 29th and 30th. He contacted us on the 30th, stating that he had previously canceled the payment for the 30th. However, our records did not reflect that the payment had been canceled. Mr. **** was informed the payment could not be canceled since the payment had already processed and the transaction was pending. He was informed that a refund would auto-generate for any overpayment;
  2. Mr. ***** payment was returned; therefore, no refund is due.
  
  Our records show that on January 30, 2025, Mr. **** contacted us stating he scheduled a payment of $600 to pay off his account on the 30th but, canceled that payment and rescheduled the amount to be withdrawn on the 29th.He was informed that the $600 payment scheduled for the 29th had been posted, but since the payment scheduled for the 30th was pending, it could not be canceled. He was advised to call back the following day to ensure the payment was applied and informed that since the amount was causing an overpayment on his account, an overpayment refund would be auto-generated once his account closed. Additionally, he was told that he would receive an email confirmation once the refund was ready.
  
  Upon further review, we confirmed that the $600 overpayment refund was submitted, however the payment Mr. **** scheduled for the 30th had later returned. Therefore, the overpayment request was canceled. Mr.***** account is closed, and no refund is owed.
  
  We appreciate Mr. **** for bringing his concerns to our attention.
  

   

  Sincerely
  Conns Servicing