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Business Profile

Colleges and Universities

THC University

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Colleges and Universities.

Complaints

This profile includes complaints for THC University's headquarters and its corporate-owned locations. To view all corporate locations, see

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THC University has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/06/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Nov 1 I ordered an 12 full courses from THC UNVERSITY and when I tried to sign in I was instructed to pay ***** additionally to take the course. When I emailed and auto chat I was told that someone would get back to me . It has been 5 day and no email or anything. I asked for a refund and no reply.

    • Initial Complaint

      Date:08/06/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 42, 2024, I purchased a framed certificate of completion from THC University for a course I had taken. I received a confirmation email. Which I have attached to to this complaint.The Mastercard Debit payment of $52.92 was withdrawn. From my account to THCU. I have never received my framed certificate.I have emailed and never got a response.I also tried to call, but the line rings, then disconnects. I would like a refund.

    • Initial Complaint

      Date:06/22/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for THC University's full education program of $179 on May 29, 2024. I never received an email to confirm my email address nor to set up a password. Password set up is not an option in the account which I was given immediate access to. I contacted THC University through their website's contact form. I told them that I was not receiving emails from them when I would click "Forgot Password" and filled out my email address to change the password. After a few days of sending these requests, and still not receiving emails, I found them on ******** and private messaged them. According to the messenger, they saw my first message to them. However, I never received a response. I kept trying to contact them and get help through their website and ********. They do not have a phone number to call for help. I tried over and over to contact them while I still had access to my account. One day I went to do a course and my account was auto-logged out. I tried two more times to contact them with their contact form and ********. Still no response after a week's time. I warned them in my last message that I would have to report them to BBB if they didn't respond.As for evidence of attempted communication, I only have ********. Their contact form did not ever send any confirmations to my email.

    • Initial Complaint

      Date:08/24/2022

      Type:Sales and Advertising Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my subscription on 6/06/22 And keep being charged for the account that I canceled. Tried emailing and calling and never got an answer from company.

    THC University is NOT a BBB Accredited Business.

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