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Business Profile

Computer Repair

Mr. Dylan's Tech Service
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Mr. Dylan's Tech Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mr. Dylan's Tech Service has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****************************** service agreed to fix my TV which had a power module issue. I paid in advance for the module and ***** came and took the module out of my TV.. ***** told me the repair would take at most 4 days. This was August 13th 2024. It is now December 10th and ***** will not return my calls or texts. I have left many!!! I now have a TV that is worthless and cannot be fixed by anyone else now that he has taken parts from it and will not respond to any messages that I leave him.

      Business Response

      Date: 12/22/2024

      Hi ****, I'm sorry for all and any inconveniences during this repair. I have attached an image from your card dispute for the repair, according to my accounts you have been refunded. If this is not the case please reach out to me. I have sent you and email about a month ago, it may have ended up in your spam so please be sure to check for it there. I see your preferred way to handle to problem is to finish the repair, I can bring you the board we used to attempt to give power to your tv. As I explained in the past your board does with the proper components is not made and this the reason to the inability to repair. If you'd like to go ahead with the board I can bring it and. give it a shot, however you will have to fill out a release of liability as it is against Mr.******* **** Services advise. Thanks you, and have a merry Christmas if I do not hear from you before then.

    Mr. Dylan's Tech Service is BBB Accredited.

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