Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 12, 2022, I was on my laptop and went into ****** Website to purchase some tickets and clicked on what I thought was the next screen to complete the transaction. Afterwards a red warning displayed that my laptop had been locked along with a ***** number for me to call for assistance. I called the number and spoke with a staff member from Hybrid IP Security, who explained what happened and how he could fix my laptop by cleaning it up followed with the installation of a network fire wall for a total of $200, $ 100 for the clean-up and for 1 year security protection $100. I agreed to pay the $ 200 and charged this transaction to my credit card. Then on November 14, 2022, I received a call from someone allegedly from my bank calling to verify some transactions that were made on my bank credit and debit cards both of which I knew nothing about. On January 14, 2023, a fraudulent debit was made to my checking account. As a result of these fraudulent transactions, my bank account, debit card and credit card numbers were changed. The $366.00 was put back into my checking account. since that time, I had a new network security system installed on my laptop. During my dealings with this company, is when I experienced these unexpected and unfortunate banking problems. They constantly will tell me if I receive calls from people saying they are from Hybrid IP Security, to just hang up and I find that rather strange. My basic complaint is that I am still receiving calls from this company and from a different ***** number and the most recent number is ************** received on Saturday, April 15, 2023 at 7:44pm. I don't feel comfortable talking with anyone from this company and therefore have not returned any of their calls.

• Initial Complaint

  Date:02/16/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 9, 2022, my computer locked up displaying a warning, Windows Security Defense and to call **************, for help. I called and talked to a Hybrid IP Security (Hybrid) security expert who said I needed a Firewall in my computer and explained the purpose and process of fixing my computer and needed a lot of information and access to my computer to fix the problem, which I gave him, and he proceeded to fix the problem and install a Firewall. After that was done, I was connected to someone who said the software would cost $399.99 plus labor for a total cost of $747.00 and had to send it via *************** Transfer (EFT) to their bank, Novatech, because they did not accept credit cards. I agreed and sent the EFT.On November 10, I discovered that I already had a Firewall in my computer and therefore did not need a second Firewall from Hybrid. Therefore, I had another company, I have done business with, to remove the Hybrid software and Firewall and tried to cancel the $747 EFT, but could not because my bank cannot cancel an EFT.I called Hybrid ***************) and told them that I was displeased and had had their software and Firewall removed from my computer and wanted the $747 refunded. Hybrid called back saying that in order to receive the refund I would have to pay $299.99 for their labor and to send another EFT to another bank, Techis. I agreed and sent the EFT.After 14 times trying to get my refund from Hybrid, only getting excuses and/or promises, on January 6, 2023, ***** from Hybrid said he would help get me my refund, but had to have access to my computer. I gave him access and he took control to my computer. Later, ***** said good bye and hung up. Later, *** called and wanted my information. I refused explaining that Hybrid already had all my information they needed.After 8 more tries to get my refund, only getting the same excuses, promises, delays, etc., Hybrid has yet to send my $747 refund.