Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I booked a class here and found it incredibly difficult to find where this was taking place. Nothing was marked. Another customer had this same problem. I contacted the business and **** picked up. He let me know he would get me in the class. After the call, he completely blew me off, took my money and never contacted me again. Ive tried calling multiple times but never got an answer or a call back and its been weeks from now. Unprofessional and very uncommunicative. Took my money and ran.

  Business Response

  Date: 01/22/2025

  Dear ***,

  Thank you for reaching out with your concerns through both your ****** review and the BBB complaint. Id like to address the situation and provide some clarity regarding the events.
  You booked and paid for a class on December 27th, scheduled for January 15th. On the day of the class, you contacted me at approximately 6:50 PM to inform me that you were running late. At no point during our conversation did you mention having difficulty locating the building. I immediately reached out to the instructor and notified her that you were outside. She promptly went outside to look for you, but you were not visible.
  For future reference, I emphasize on my website the importance of arriving early to avoid such issues. Additionally, ****** Maps is typically very accurate for locating our building, and arriving early would allow extra time to navigate any unforeseen challenges.
  Regarding your comments about the building and classroom size mentioned in your ****** review: its unclear how you would be able to assess these details, as it seems you did not enter the facility.
  As for your follow-up communication today, I noticed several missed calls from you within a short timeframe. I promptly returned your calls three times and also followed up with two text messages, but I did not receive a response.
  I must address your remarks in the ****** review, particularly the term clowns, as it undermines the professionalism of the conversation. Constructive feedback is always welcome, but respectful communication is key to resolving any misunderstanding.
  Additionally, I want to stress that it is crucial to approach such matters in a clear and sober manner. Constructive communication allows us to resolve situations effectively, but hostile or impaired behavior hinders the process.
  Finally, Id like to clarify that the timeframe you mentioned is inaccurate; only six days have passed since the scheduled class, not "weeks." Had this matter been approached reasonably, I would have been happy to work with you to find a solution, such as rescheduling the class or even processing a refund. Unfortunately, the tone and manner of your communication have made it difficult to proceed constructively.
  I value all customer feedback and always aim to provide a positive experience. If you would like to resolve this matter amicably, I am open to discussing potential solutions.

  
  Sincerely,
  Mark

• Initial Complaint

  Date:06/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of original transaction: 06/05/2023 - Purchased 2 tickets to attend a course with this business - 2 separate orders of 2 sets of tickets went through and two payments were charged for $138.40 each - Notified owner of duplicate order and asked for refund for duplicate order - Owner said he did not see a duplicate order - I provided both order numbers (#********** & #**********) as well as screenshots of both orders and the two payments to his business from my account - He said he was looking into it - Course was then cancelled and rescheduled - Showed up to rescheduled class and doors were locked and no one was there - Contacted owner by phone and email multiple times stating I was there for class and received no response - Contacted owner by phone and email multiple times requesting a refund and received no response - Left a ****** review and he replied there stating he refunded me and there was no duplicate charge - I responded on ****** review to his reply and posted screenshots/receipts as well to support the claim - He then removed my review from ****** or hid it from the public.- I have not been fully refunded and have still not received any other contact in response to my contacts In addition to a refund, I ask that the BBB look into the legitimacy of this business as I believe I am not the only one who has had this experience.

  Business Response

  Date: 06/21/2023

  ******* has been refunded in full. Per transaction PayPal ID 1V815400E0611142L. She claims there were two sets of tickets bought which would bring it to a total of four. I only received payment for two tickets. The two tickets I received payment for have been fully refunded. 

  -Mark

  Customer Answer

  Date: 06/21/2023

   
  Complaint: 20213343
  
  I am rejecting this response because:

  I was only refunded for one transaction:

  There are two transaction IDs, for each purchase/payment transaction.

  (1) Transaction ID ****************

  (2) Transaction ID *****************

  I have only been refunded for one payment - (1) Transaction ID **************** to which the refund Transaction ID is ***************** 

  I have not been refunded for the second payment. - (2) Transaction ID *****************

  I have also attached the screenshots of the details of both transactions (including ID numbers) as well as the details of the ONE refund I have received. As you can see on the screenshot of the payment that has not been refunded, I have received no response in regards to the request for a refund of that transaction. 

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 06/28/2023

  She has been fully refunded. Nothing more I can do on my part. 

  Customer Answer

  Date: 07/09/2023

   
  Complaint: 20213343
  
  I am rejecting this response because:
  

  I want it on record that I have now been fully refunded, but not because he processed the refund. I had to file a claim with PayPal to be refunded the amount he owed me. ****** ruled in my favor that I was owed a refund. This whole process was a nightmare and could have been easily solved and avoided if this business had any integrity or interest in actually serving its customers instead of just taking peoples money without providing any actual services or communication. 

  Sincerely,
  
  *******************************