Business Profile
Contractor Referral
HomeAdvisorThis business is NOT BBB Accredited.
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Important information
- Customer Complaint:On April 12, 2022, BBB recognized multiple patterns of complaints regarding billing and customer service issues. They were grouped into 2 categories:
Business Owners/Contractors allege signing up with HomeAdvisor and setting a monthly expense budget; at the end of the month business owners find out that HomeAdvisor's charges are exceeding the agreed upon expense budget. Contractors/Business Owners also allege signing up with HomeAdvisor under the impression that they will only be charged for leads or “Opportunities” if their business actually gets the job. Business owners further claim they are being charged each time they press “Interested” in the opportunity, even if it includes incorrect information on which they can’t follow up with. Additionally, business owners assert these issues are leading to high unpaid invoices that eventually get sent to collections and/or are settled with a discount.
Consumers allege being charged for more than the agreed-upon rate or being up-charged from their pre-paid rate. Consumers also contend having issues with contractors not showing up to the appointments, changing appointments last minute, and/or receiving minimal or no assistance from the business when incidents occur.
On May 25, 2022, HomeAdvisor provided the following response to the Business Owners/Contractor’s allegations:
“HomeAdvisor’s enrollment process requires pros, before joining the network, to review and affirmatively agree to an “Agreement to Key Terms,” which instructs the pro to review, and provides direct links to, the Terms and Conditions and Key Provisions page on the website. It also clearly and conspicuously explains that, among other things: (1) Project leads are not guaranteed jobs; (2) Standard leads will automatically be deemed accepted by pros and carry automatic charges going towards a monthly spend target set by the pro; (3) Once a pro is approved to join the network, the pro will be billed a membership fee; and (4) Opt-in leads are available and will incur additional charges. By checking the box to confirm the Agreement to Key Terms, the pro indicates that it agrees to these provisions, as well as to the other terms and conditions. The Key Provisions page describes how leads work, including costs; how to receive credits; what a spend target is; that pros are charged for leads regardless of whether the lead is converted to a job; and that there are no guarantees about how many leads a pro can convert to jobs. The Terms and Conditions (which have always been publicly available on HomeAdvisor’s website) provide even more detailed information about how HomeAdvisor works and how various homeowners may submit service requests that are then provided to one or more pros as leads.
To increase opportunities for jobs for pros and to improve the prospects that homeowners will find a pro to complete their projects, HomeAdvisor provides “Opportunity Leads,” which either are slightly outside the pros coverage area or involve tasks pros aren't currently buying leads for but are likely within its area of expertise. Pros are provided with a “free look” at these Opportunity Leads, and the pro is not charged unless it affirmatively accepts the lead. When Opportunity Leads are presented to a pro for consideration, HomeAdvisor conspicuously identifies them as Opportunity Leads that may fall slightly outside the pro profiled tasks and/or location.”
Since the business disagreed with the Business Owners/Contractor’s allegations; on May 25, 2022, BBB requested information/documentation to validate the business’ perspective.
On May 26,2022, the business declined to provide the requested information and provided the following response:
“We are very confident in the process of pros accepting terms and conditions, especially when it comes to pricing and material terms. They must physically check a box to agree with those main points that allegedly they "didn't know about".”
BBB requested a response from the business regarding the second pattern of complaints about Consumer’s allegations. However, as of June 13, 2022, the company has not responded to BBB's request to address the pattern.
Complaints
This profile includes complaints for HomeAdvisor's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 319 total complaints in the last 3 years.
- 44 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/09/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Angileads claims to sell "vetted leads" but more than half the leads are either uncontactable or the victims of identity theft. Angileads says they do not credit their very expensive leads due to identity theft which is odd since the entire premise of paying for their leads is because they are "vetted" so if they are vetted one would think they'd vet out the identity theft victims but instead their whole business model of "vetted leads" is a scam and a lie and identity theft is part of the design. Also part of the design is their ridiculously poorly designed website which changes lead statuses randomly and occassionally doesn't allow you to message leads which is a requirement to request a lead refund in the event that it is a bad lead. This time I received a bad lead job #********* for $227.70 but Angis website would not allow me to send a message and they are otherwise uncontactable. As I said, in order to request a lead credit you must message the customer so by disabling that ability your ability to request a credit is nullified. This means **** can charge you for stolen identity information without recourse and they can turn off your ability to contact leads in order to request credits. Angis is a SCAM and anyone who works for them should be ashamed of themselves. I have compiled several legal violations from ***** and have already sent documents to my lawyer for a class action lawsuit as that's clearly what they require in order to knock it off. I will now be sending this to them as well. ENJOY YOUR LAWSUIT ****Business Response
Date: 07/15/2025
We regret the frustration ***** has expressed regarding the recent request that they have received. We appreciate the feedback. We recently spoke with ***** discussed their concerns and made an adjustment to their account in the form of a credit for the recent leads received. We appreciate ***** working with us to resolve this matter and being part of the ****************.Initial Complaint
Date:06/11/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive been using **** leads off and on for a year or two, but in my experience over my time using the service, about 50% of the leads were actually scammers trying to actively scam my business. And I was constantly on the phone with customer support asking for lead credits since they were invalid leads. Another 25% of the leads were just incorrectly listed either by the customer or the system, and as a result I was charged far too much for the actual service requested. A very common example is someone requesting a wash of their mobile home, and the listing would be marked as exterior cleaning job and charge me ~$45 every time. I complained to customer service MULTIPLE times about this issue, as I do NOT offer mobile home cleanings as part of my services selected, and even if I did, charging ME $45 for a lead on a mobile home rinse that I would MAYBE charge $100 to clean is ridiculous. Every time I spoke to customer service about this, they were unable to offer me a credit or any compensation. Finally, after being fed up forever with 75% of my leads I was paying for being fully worthless to my business, I called **** Leads to cancel my subscription, which took about an hour before I even got elevated to the supervisor who could do that, and she spent the entirety of our conversation begging me to not cancel saying she would credit me for all of those leads and ensure the same thing would not happen again in the future. I mistakenly agreed to accept the credits, and of course none were ever issued to my account, and more calls to customer support did not resolve this. I stopped paying for the leads all together when I had to replace that card they have on file with me for a separate fraud issue I had, and now they are threatening me with collections. I will not pay for the leads I was incorrectly charged for, and I will not pay for leads I was promised would be credited to my account but were not. And Im through wasting my time with their customer service.Business Response
Date: 06/12/2025
We're so sorry to hear that ******** recent experience had been anything but positive. We have reviewed the account and made the determination to clear their past due balance. We have also fully cancelled ******** account and set the status to Do Not Call. The account will not be sent to collections, and if ****** has any questions we do ask that they call our *************** directly for assistance.Initial Complaint
Date:05/30/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a formal complaint against HomeAdvisor regarding unauthorized billing and misleading customer service practices.I maintained an account with ******************** for my business but had not used their services for over a year, believing my membership was canceled. On March 14, 2025, I was unexpectedly charged $149.99 for an annual membership, which I disputed with **************** as I did not authorize the transaction. HomeAdvisor subsequently threatened to send my account to collections.On April 29, 2025, after a 45-minute phone call with multiple representatives, I was assured that my account would be canceled and that I would receive a refund of $149.99 to my **************** card. The representative stated that if I did not hear back, the refund was approved. Since I received no further communication, I assumed the refund was processed.On May 30, 2025, the charge reappeared on my **************** statement. Upon contacting HomeAdvisor, a supervisor informed me that the credit had been applied to an ******* List account instead of my credit card, contrary to what I was told. This was misleading, as I was explicitly assured the refund would go to my credit card.Additionally, when I requested proof of account cancellation and the credit application, the supervisor initially claimed such information was unavailable. However, I later received an email confirming that my account was canceled.I request that HomeAdvisor immediately refund the $149.99 to my **************** card, as originally promised, and provide written confirmation that my account is permanently canceled.Business Response
Date: 06/04/2025
We appreciate ******** bringing this matter to our attention and sincerely apologize for the difficulties receiving this refund. As of today, 6/4/25, a refund of $149.99 has been processed back to ********** card. This should reflect in their statements within 3-5 business days. The account has also been cancelled, and ******** is welcome to reach back out with any additional questions or concerns.Initial Complaint
Date:05/30/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for a membership with Home-advisor to receive leads. After signing up I looked at the billing and realized they were going to charge me way more than what i thought i was signing up for. I never would have agreed to it if i knew what i was paying. I called to cancel the membership the very next business day after i realized they scammed me. I was never told that i would receive all these extra charges and now they want to charge me a 35% cancellation fee even tho i never received any service or leads. I never even did the onboarding. Now theyre threatening my credit and wanting to take me to collections for a service i never received.Business Response
Date: 06/06/2025
We sincerely regret the frustration ****** has experienced with the **** Network and apologize for any confusion regarding the monthly payment structure during the sales process. We do review the provider's requested budget before finalizing the agreement to ensure transparency and clarity.
Recently, we followed up with ****** to discuss his account, and per their request, we have canceled their membership. We are currently finalizing the last details to process a refund. However, we kindly ask ****** to follow up with our ************* team to discuss the recent chargebacks. Due to the chargebacks, we are unable to proceed with the refund until he connects with our ************* Supervisor team.
We appreciate ****** bringing this matter to our attention and wish them the best moving forward.Initial Complaint
Date:05/02/2025
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** Leal ******Business Response
Date: 05/13/2025
We regret any frustration ***** experienced when joining the ****************. We have since followed up with them and discussed their account in detail. Our primary goal was to reach a resolution that addressed their concerns, which we accomplished by canceling their account and waiving the Early Termination fee. We wish ***** the best with their future business ventures.Initial Complaint
Date:04/23/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 23217244
I am rejecting this response because:
Sincerely,
**** ****** all. Thank you.Business Response
Date: 04/28/2025
We regret the frustration **** has encountered with the **** Network. We have recently received a complaint from them, and our legal team will be addressing the matter directly through the platform where they filed it.Initial Complaint
Date:04/15/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a small business owner who entered into a 12-month contract with **** Leads under verbal promises made during onboarding that have not only been broken but completely ignored.I was told I would regain access to my previous account which I never received. I was told I would get quality, relevant leads in my actual service area instead, I was flooded with irrelevant or useless leads in the wrong cities, and for services I dont even provide.This was not a minor mistake. It was a failure of basic setup, follow-through, and integrity. My account was launched without my proper approval, and I never got the performance or attention I was promised. I was charged $980 immediately and then threatened with a 35% termination penalty when I tried to cancel.I believe this is predatory behavior, taking advantage of small contractors who are trying to grow their business.When I called to fix these issues, I was met with indifference and a scripted response that the fee applies no matter what. Thats not fair, not ethical, and not how professional partnerships should work.I am now requesting that my account be immediately canceled, that no further charges be made to my account or card, and that the early termination fee be waived completely due to failure to provide services as promised.If this is not resolved, I will escalate this matter publicly and legally and I will make sure others in the construction industry know about my experience with ****.This is not just a complaint this is a warning.Business Response
Date: 04/24/2025
We're so sorry to hear that Cristiane's experience has been anything but positive. Our management team has spoken with Cristiane and come to an agreement. We have also processed the promised refund back to Cristiane's original form of payment. If ********* does have any additional questions or concerns we do ask that they contact our *************** directly for assistance.Initial Complaint
Date:04/14/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ***t been. I was under the impression that my account had been canceled, only to get charged an ANNUAL membership fee, which was never charged to me nor did anyone inform me of it when I signed up for the service. When I called to dispute this charge, I was waived off by the person on the ********* Angies is threatening to send the membership fee to collections, a membership fee for a service that I no longer use and had not used for weeks before being charged that fee.Business Response
Date: 04/21/2025
We thank ****** for being a part of the **************** for the past year and sincerely apologize for their experience with our service. We did not meet their expectations, and understand their frustration with the leads **** received. We are pleased to confirm we have credited back the $287.99 as a resolution to this matter. Additionally, we can confirm that their account has been canceled as a Do Not Contact.
We appreciate ******** feedback, as it helps us improve our services. We wish ****** all the best in their future endeavors.Initial Complaint
Date:04/07/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Anjis list had been calling me numerous times a day for months, I decided to try them with my business Nattan *************** , they offered 1000$ credit forwards leads and option to cancel if not happy. They took my info and explained the next step would be Anji calling me to get me fully onboarded , they would set me up in system allow me to add my social media and then I could decide to start my leads if Im approved. A week later I began getting text for leads and I was not even onboarded. I called in to speak to manager who agreed the process was not correctly done , when I told him I didnt trust them anymore and wanted a refund , they wouldnt refund my money. They offered partial credit if Id leave my account open. I told them absolutely not you have already shown your true colors. I then disputed fees and breech of contract through my bank they agreed and credited back my $750. The manager told me contract was closed. A week later Anji debited $250 and when I called they said it was for leads they sent me. I told them look you already agreed the contract was null and void and credited it back. Which means we agree the account was never set up correctly to access it r work the leads because I was never onboarded. Knowing that you agreed to cancel contract and refund money for not setting account up right why would you charge 250 for leads that werent able to be used ?? They said they couldnt refund. My back once again disputed and they credited the 250 back but now I got a random phone call from a collection agency for $360 from Anji leads. These people are criminals and they need to adjust that $360 off and leave me alone. I never used their service , never got onboarded at all. I owe them nothing.Business Response
Date: 04/09/2025
We appreciate Stefanie's concerns, and we're so sorry to hear that there was any invalid outstanding balance on their account. After reviewing Stefanie's account we did find an error in which leads were received after the account was set for cancellation. This resulted in the additional balance. The balance has now been removed from the account, and the account has been removed from collections. If ******** does have any additional questions or concerns we do ask that they contact our *************** directly for assistance.Initial Complaint
Date:03/13/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have called in multiple times to cancel our account, only to be ignored and once it was time for the renewal, they said we must pay an earlier cancelation fee. All we want is to cancel the account.Business Response
Date: 03/21/2025
We're so sorry to hear that OC Decks recent experience had been anything but positive, and that there were any concerns regarding the cancellation of the account. After performing a full review of our systems, including incoming and outgoing call logs, we can find no evidence that a cancellation was ever requested. We had not received any information regarding cancelling the account until March 6th, at which time we did remind them of any fees associated with terminating their contract early. We did also send a reminder email over a month prior to the account renewing giving ample time to not renew the account with a new annual contract. We have spoken directly with the owner and we have requested any evidence he can provide showing that a cancellation was requested prior to March 6th. We do ask that he contact us directly with any documentation for us to review.
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