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Business Profile

Credit Union

Credit Union of Colorado

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Reviews

Customer Review Ratings

1.5

Average of 8 Customer Reviews

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Review Details

  • Rita T

    Date: 06/18/2025

    Been with credit union of Colorado for several years never had a problem until the last two months. Theres been fraud supposedly on both of my debit cards when I went to replace the first one the account they attached to had zero balance because I had paid off my student loan, and that was the account they attached the debit card to, I found out that there was a zero balance and had to go back to the bank because I got an *** when I tried to pay for my groceries!Second time I had fraud on a card. I got a new card went to pay some bills. The brilliant bank teller brought up an address that I havent lived at for four years and so I couldnt pay my bills because it didnt match what they had at the phone company. I contacted the bank manager and his boss they dont seem to give a **** so all I can do is help people avoid having bank tellers mess with your accounts.

  • Teri U

    Date: 08/20/2024

    Teri U

    Date: 08/20/2024

    The Colorado ************** is fantastic. ****** helped me out with a difficult situation yesterday and she was patient, competent, and kind. So rare these days.

    Credit Union of Colorado

    Date: 08/23/2024

    Thank you so much for your positive review. Were delighted to hear that you had a great experience and that ****** and the Colorado Springs branch were especially helpful. Well be sure to pass along your kind words to them. We appreciate your membership and look forward to serving you again!

  • Gary C

    Date: 05/19/2024

    Gary C

    Date: 05/19/2024

    Don't use the business if you expect customer service. Limited phone hours, no weekend or after hours support. Been with them since 1983 and the service just keeps getting worse. The lock out online services and it is not possible to use account until they show up for work. Then they don't respond until they "have time" to do so. Avoid this credit union.

    Credit Union of Colorado

    Date: 05/21/2024

    Thank you, ******************,for contacting the Credit Union regarding your concerns. The Credit Union is not aware of any issues regarding online banking access related to your account. Business hours are between 8:00am and 5:30pm Monday through Friday,and 9:00am to 1:00pm on Saturday. During business hours the Credit Union is available via telephone or online chat. The Credit Union also has a chat bot assistant that is available 24/7. If you have any questions, please contact the Credit Union at ************** or *************************************************.

  • joel d

    Date: 05/16/2024

    id give it zero stars if possible. they dont know up from down. they cant adhere to dates, and dont know how to do anything. they ping auto pay accounts early, and incorrectly. they dont know how to cancel auto pay even though you complete e document signatures with receipts to prove it. they dont follow up like they say they will. terrible credit union.

  • Harold Y

    Date: 04/10/2024

    Harold Y

    Date: 04/10/2024

    I have been a member for 30 years. I disputed a charge on my Credit Union **** card.I paid $900.00 down on a service before receiving an email with a contract that informed me that a down pmt on the service was non-refundable in case of cancellation. I never signed off on the estimate and was not advised verbally prior to paying the charge that it was non-refundable.I cancelled the service because I felt they were not transparent with their charges. The vendor refused to refund the charge and when I disputed the charge, the credit union declined to help because I "signed a contract", which I did not. I have time stamped emails to show that the charges to my card were made before I received a full disclosure about non-refundable down payment. I am disappointed that the Credit Union of Colorado is not assisting a long-term member with a charge that was clearly made before full disclosure from the vendor. I will be taking my business elsewhere.

    Credit Union of Colorado

    Date: 04/11/2024

    Thank you,**************, for contacting the Credit Union regarding your **** card dispute concerns.On 4/11/24, the Credit Union contacted you directly regarding your dispute and will work with you until a resolution is reached. If you have any additional questions,please contact the Credit Union at **************.

  • Kip H

    Date: 03/02/2024

    Kip H

    Date: 03/02/2024

    After TWO months of having an auto loan at Credit Union of Colorada, I have not yet received a monthly statement or the payment booklet I was supposed to receive. I called three times about the payment booklet, but nothing has arrived. I have always called for assistance, and the operators are very cordial, but nothing has changed. Have you folks seen you review scores?All I need is a monthly statement. Forget the payment booklet. Take care of your customers or you will lose them all! I'm looking for another lender!

    Credit Union of Colorado

    Date: 03/05/2024

    Thank you, **********************, for contacting the Credit Union regarding your concerns of not receiving your monthly statements and payment booklet. On 3/5/2024, you contacted the Credit Union to resolve the issues with not receiving these items. If you have any additional questions,please contact the Credit Union at **************.

  • Dom S

    Date: 10/17/2023

    Dom S

    Date: 10/17/2023

    The bank doesn't give honest reply to questions asked for by the account holder on the bank's errors and illegal withdrawals.

    Credit Union of Colorado

    Date: 10/23/2023

    Dear ****************,

    Thank you for reaching out to the Credit Union of Colorado. The Credit Union has contacted you directly and responded to your inquiries through the ***** which is currently reviewing your correspondence. If you have any questions, please reach out to the **** while your correspondence is under review.

    Thank You,
    Credit Union of Colorado

  • K. R.

    Date: 08/22/2022

    K. R.

    Date: 08/22/2022

    Discriminates against single people in need of a co-signer on a HELOC!!!! Apparently, if you are not married they will not even talk to you about a 2nd mortgage as a co-signer somehow needs to have the same primary residential address. So even though I have worked extremely hard to own my own home as a single mother, I cannot get an equity loan from this credit union simply because I am single?!?

    Credit Union of Colorado

    Date: 08/24/2022

    Thank you for reaching out with your concerns. On 8/22/2022 the Credit Union contacted you to discuss your specific situation and come to a resolution. We appreciate and value you as a member of our Credit Union. Please contact the Credit Union directly with any additional questions or concerns. Thank you, Credit Union of Colorado.

    K. R.

    Date: 08/24/2022

    Thank you very much for your help with clearing up some significant misunderstandings and misinformation. Your timely response and level of attention to this matter is greatly appreciated!

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