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Business Profile

Customer Relationship Management

Jacobs Venture, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Customer Relationship Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charges on my credit card for $49.95 for three months starting January 2024. When I called the number provided they would only give me limited information even though they were able to see my email and last 4 digits of my credit card. They were reading from a script and when I asked for more information on why the charges were placed they would not give me any more information and hung up on my. I called the following number today, June 20th. ************ I rarely use this card and reported this to ******* credit card company as well. This customer service agent was barely speaking English and could only repeat the same few lines over and over. Very frustrating. I find I am very understanding of other cultures abs this normally would not bother me but I could tell it was scripted. Thank you for your assistance. *******************************

    Business Response

    Date: 06/21/2024

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

  • Initial Complaint

    Date:01/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There is 2 charges on my PNC Checking Account that are unauthorized transactions, both from "noboardvid.com". One $1.95 and the other is $49.95, neither of them were associated with me or anything I did. Requesting a refund from Merchant. Thank you.

    Business Response

    Date: 01/05/2024

    We will gladly help resolve this issue. Unfortunately, we were unable to locate any account associated with the name ************************* or the email address ********************** To help us further investigate this issue, can you please provide the customers first six and last four digits of the credit card that was charged. We will then be able to provide further assistance.

Jacobs Venture, Inc is NOT a BBB Accredited Business.

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