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Business Profile

Dairy

Royal Crest Dairy

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/11/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Royal crest dairy says I owe them money, fine. I lost my job and found another and I've communicated that with them. Everytime they charge my account they further make me more negative because I get an overdraft fee as well as a return fee on their end. I told them that I can't pay the return fee because I'm paying the overdraft fee already. I paid my total balance minus the return fees and let them know. I took my bank info off and said if they need to close my account then go ahead. They just charged my bank somehow and cause an overdraft fee yet again! How can they charge you without bank info!!!

    Business Response

    Date: 10/12/2023

    *************************** received home delivery service and products from our company up until July 19, 2023.  The first returned check and payment was on July 25, 2023 and we communicated this to the customer.  We stopped deliveries in July due to not receiving payment for **** deliveries and communicated this to the customer.  We ran payment again on August 24, 2023 and it was again returned.  We communicated this to the customer again.  We ran payment again on September 25, 2023 and it was again returned.  We communicated this to the customer again.  Customer sent us an email on October 10, 2023 stating they didn't want to pay the *** fees associated with the multiple returned payments.  Customer has still not paid the balance due which does include the *** fees associated with the returned payments.  

    As a company we do work with our customers when times are difficult, however this customer did not contact us until 10/10/23 for payment that was due in July 2023 and as a result we are unable to remove the *** fees associated with her account.  If the customer would like to call me directly, I would be happy to discuss options that we may have for her.  ********************

    Customer Answer

    Date: 10/12/2023

     
    Complaint: 20726826

    I am rejecting this response because: I have paid off my balance minus the return fees! Can't prove it because I can't even get into my ***********. I paid $56 and my remaining balance was $75, all return fees. I've sent multiple emails with zero response!

    Sincerely,

    ***************************

Royal Crest Dairy is NOT a BBB Accredited Business.

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