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Business Profile

Data Analytics

Lumivero

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/16/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I downloaded XLSTAT (a free trial) but it screwed up many Excel functions on my computer. A Word document is attached detailing these. I am working on a project for a client (I am unemployed but I have a contract with a company to produce a paper using my skills as a PhD ********** I have collected data from various resources and put together a number of regression equations/models to estimate health care expenditures in the **** on a state-level basis using data that I have gathered on relevant variables for 2010-2019;Given the nature of the data (time-series and cross-sectional), I downloaded a trial of the XLSTAT software; this was a huge mistake given the issues that it has caused and the lack of accountability on the part of the company, with whom I have reached out for support/resolution.

  • Initial Complaint

    Date:11/07/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a $I,200 package of Nvivo, Transcription, and AI assist products on 4 NOV. The payment for the package cleared on 5 NOV. The purchase is still not showing in my Nvivo (7NOV) account which only shows my initial free trial. I have submitted 2 helpdesk tickets after not being able to access the pricey package I paid for and have gotten several "someone is going to help you soon" emails with no actual help/ assistance. I am exceedingly frustrated because I would sincerely like to use the product, but I can't access my purchase. All I want is assistance in fixed whatever the issue is so that I can use the service that I have paid a substantial amount for. There is no phone number to get assistance and I have also posted in the *************** help page. Still no help! Please help!

  • Initial Complaint

    Date:10/07/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The complaintant bought academic software from the company; a 1 year liscence agreement. Prior to the expiration, 03 Aug, I received a 60-day past due invoice from this company; when in fact, the software liscence did not expire until 23 Sep. I informed their accounts payable via email I did not want to renew; and again on 30 Aug. Emails continued through *********** is no contact phone information for this firm on-line; nor is there any way to contact other than email. I refuse to renew and pay $499 for something I'm not going to use; especially when I cannot contact them for support, customer service, or invoicing. Please help. T

Lumivero is NOT a BBB Accredited Business.

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