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Business Profile

Dermatologist

Colorado Dermatology Specialists, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dermatologist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/08/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went in 5/24/2023 at 8:20am for a routine dermatology/mole screening appt with NP *****************************. I visited Advanced Dermatology Specialists (ADS) or Colorado Advanced Dermatology for a routine dermatology/mole scan appt with Dr *********************************** in 2022.At the end of April, I received a call from an ADS call center asking me to make an appt for my annual screening. I stated I had changed Insurance Companies and would need to confirm I was still in Network and, that I was currently at work and unable to give them my new policy's information. They said they would return my call.A week later I received a 2nd call from ADS asking me to make the annual appt. I was still not in the position to retrieve my card and get them my new Insurance policy's information. They said they would call again.I received a 3rd call from ADS and this time I was able to give them my current Insurance information including my exact Group and member ID. They confirmed I was still in network. I went ahead and made an appt for the following week. I went in for my appt on 5/24/23 at 8:20am. Fifteen minutes after the appt had ended and I was driving home, I received a call from ADS saying I was not in network with my current ***************** and was responsible for the entirety of the bill. I asked to speak with the Office Manager at that time and they said she would call me back. After not receiving a call back, I called them back and spoke with Billing. They said they would reach out to the Office Manager and then call me back.One week later I have not heard back from either the Office manager or Billing. I called Billing a 2nd time and they said there is nothing they can do until the Office Manager returns their call. I have left messages for the Office Manager directly as well. I have not paid the bill for $318 Bill ID is **************

Colorado Dermatology Specialists, LLC is NOT a BBB Accredited Business.

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