We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Digital Media

Advanced Digital Media Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Digital Media.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/03/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired *********************** his wife ****** and their subordinate staff to build a website for my business with the explicit delineation that the business owns the website and has the hosting and access to it. The website is now complete and **** and his wife and their subordinate staff refused to release the access or hosting to the website. Attached is the contract that *********************** signed acknowledging that for payment of $50,000 for the development of the website I would own it directly.**** is either attempting to directly steal $50,000 or something very suspicious otherwise is going on.Any attempts to contact **** via phone or email or through his calendar app are immediately canceled or swipe to left or unanswered.I was able to get a hold of his subordinate staff **** and **** confirmed that **** was not answering our contacts.

    Business Response

    Date: 08/03/2023

    ******************** did hire us to create their website and the site is paid for in full. The issue is he hired us to do search engine optimization on that website and he signed a 12 month agreement as anything, less than a 12 month campaign is a waste of time and money. Within the first six months we took them from page 3 on ****** to the number one spot for their targeted keywords. See the attached screenshot. Getting an auto repair company to the top of ****** in less than six months in a highly competitive market is nothing less than miraculous and I wish we could do it for all of our clients. Anyway, this client is very unhappy and wants their website which I am anxious to give them as soon as they pay their last months SEO. The reason I require a 30 day written notice for cancellation because all of the work is done one month prior to the month it needs to be posted. Legally, we don't have to let them out of their agreement, but we are happy to see them go. All of us get customers like this every now and then. 

Advanced Digital Media Services is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.