Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Harris Family Law in Dec 2023 for my divorce and custody of my daughter . My attorney was ****** ****** and there was a senior attorney above her she would consult with him over certain matters his name was ****** ***** . I really liked Aiison she was on top of everything and contacted me almost daily and kept me very updated . I had her for 5 months and all the sudden she was gone . No explanation ****** ***** took over I asked him what happened to ****** he had no idea . Well I contacted someone else at the firm and was told shes still with the firm but working part time so she could spend more time with her grandkids . ****** even tho he helped ****** he told me everything had to pass thru him first . He knew nothing about my case . I had met him before thru zoom . And he introduced himself to me after I met him . I was hoping he was gonna do just as good as ****** and should have been better since he was a senior attorney . He was sloppy and all over the place when I would speak to him . Long story short when it came to court he was unshaven looked sloppy and like he stayed up all night . He as far as monetary award was ridiculous for what I got in the settlement . I lost custody of my daughter , and everything I owned because he never asked me about household things like furniture and other things . He told me before that he would talk to me about it at a later time . Nope I reminded him several times never got done . So I have nothing of my 47 yrs of marriage my ex got it all . And ****** left to another firm before my final court papers came . Im disgusted with this firm their so greedy they charge for every little thing . I spent almost ******* in fees . I fell they should give me back a portion of what I paid them . Big mistake hiring them I thought I was in good hands but I was so wrong

  

  Business Response

  Date: 06/13/2025

  Ms. ***** retained both attorneys ****** ***** and ****** ***** on 10/17/23 per clients signed Engagement Agreement. *** ***** was lead counsel and Ms. ****** was co-counsel. Both attorneys worked together in case management and strategy procedures from October 2023 through March 2024. In March of 2024 Ms. ***** position changed with the firm and *** ***** took over full representation on behalf of client. ******** left the firm on February 24, 2025. With the clients permission ********* re-entered in the case pending final orders of the Court which had not been entered yet. The Court entered its Orders on April 12, 2025, and approved final pleadings May 14, 2025. We are sorry Ms. ***** was unhappy with the rulings of the Court which are beyond our control. Further, we do not agree with Ms. ****** characterization of facts which are completely at variance with the firm.  
  The firm reviewed the billing statements, which provided to client every two weeks.  The billing statements were detailed as to the time spent, the hourly rate, the work performed, and the total amount charged. Through those billing statements, the client was notified in a timely manner of what was being charged and when.  We stand behind all the services provided by our legal team. We disagree that the client was overcharged in any way. 

  Customer Answer

  Date: 06/13/2025

   
  Complaint: 23432388
  
  I am rejecting this response because: Attorney ***** for one major thing Harris Family Law isnt addressing the fact that he didnt go thru household items to be divided  in court final orders . So I lost approximately ****** in furniture and other household items because he forgot  about it when I asked him he replied that will come later after court .  Theyre not accepting responsibility for the bad job their attorney did . He had brought up to me how he had 46 cases going on and it was way too much . He left Harris right after my case . I wonder why . ****** was exhausted and therefore did not represent me the way I should have been . 
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I engaged Harris Law Firm to help me with my divorce because I have complicated financials. I was assigned **************************************** as my attorney. After providing them with every document they requested, they gave me a *************** Statement (***) that in many sections contained TBD (To Be Determined). This was one day prior to when the *** was due. When I questioned the paralegals working on it, they did not have correct or sufficient answers, so arranged for me to meet with *****************************. The meeting was set up for a date that is one day past the due date for me to provide the ***. When I met with ***************************** and expressed concern regarding the answers she was providing me, she told me she was done with me as a client. This is dereliction of her duty as an attorney and is unethical and unprofessional. Divorce is stressful enough, you do not need an attorney who will not work with you and then refuses to provided the services that have been contracted because you are asking for more clarification on why a document has not been filled out completely. When I informed the Harris Law firm of what happened, I was told that an attorney would contact me that same day. This did not happened. My *** is past due and I do not know if this will harm my case and I do not know how to proceed and I am not receiving support from them.

  

  Business Response

  Date: 03/02/2023

  We regret that this client is unhappy with the legal services provided. The Harris Law Firm PLLP has specialized in the practice of family law for over 25 years, and we take pride in the quality of our work and in our client satisfaction. Our legal team had been working on the draft *************** Statement with this client since December 2022.  When she expressed concerns about the status of her draft, a partner from the firm reached out to her and explained why the draft had been prepared the way it was and attempted to assure her that some of the items she did not understand were drafted in a manner that is common practice at the beginning of a case and that *************** Statements may be supplemented, amended and updated throughout the course of a domestic matter. Our attorney did not terminate the client, and the clients interpretation of what occurred during her call with the attorney was a miscommunication. All work done on this case was explained in detail and provided to the client in her bi-weekly statements, as required by her Engagement Agreement with our Firm. Immediately after the client complained to the Firm and to the Better Business Bureau about her representation, a Partner from the Firm reached out to her directly and spoke with her by phone to address her concerns and provide options moving forward.  Unfortunately, there was no resolution reached and the Firm filed a Motion to Withdraw from her case on 02/03/23. The client retained new counsel on 2/09/23. 

• Initial Complaint

  Date:07/29/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wrote this as a review, but I believe it will give a prime outline*** also there are way to many things to offer via upload of documents*MOST IMPORTANT**** they will do anything possible to add unnecessary time to your bill, by making you repeat things 3-4-5 times then continue to plead ignorance and make you repeat it even more via email. These things all add up to billable hours and they have no problem billing you!. The attorneys at this firm lack knowledge of the law (even when asked to investigate and confirm the validity of something); given one attorney will direct you one way and the next will disagree, and even have the audacity to tell you that your issues are of "MINISCULE VALUE". They will fight you tooth and nail and threaten to no longer help with your case if you disagree with their direction. They lack the moral compassion to help a male father figure while struggling through a divorce, leave him to do almost all the work and leave you questioning if they too are being vindictive and manipulative in their tactics (given their attorneys are single divorced mothers) too. They have no tact when trying to navigate how best to deal with a NON-COMPLIANT and VINDICTIVE CO-PARENT. They cannot seem to do the basics of serving papers when needed (even after being asked if everything is in place for court), and have no problem making you look a fool in front of the judge/magistrate. If you ask for help from the partners at the firm and even provide them the EVIDENCE that corroborates your complaints you will be directed to deal with their helpers so as not to waste their time. Even their legal assistants/paralegals/Aids do not listen any better than they do. YOU WILL SPEND A FORTUNE AND GET BASIC MINIMUM WITH NO RESPECT!!! I would offer a negative 3 stars if I was able. They also have an in house advocate that will listen (she is actually really great and nice), but all she will do is direct you to the partners where you will find a round robin of ZERO help.

  

  Business Response

  Date: 08/08/2022

  We have addressed the former client’s concerns in detailed
  correspondences.  We explicitly deny the complaint’s allegations, but due
  to our obligation to protect client confidences, we are unable to substantively
  respond to the same.  The disclosure of any additional details would
  require a written authorization from the former client to our firm to provide
  them.  The fees incurred were reasonable and necessary for a highly
  conflicted legal matter.   The Harris Law Firm has a very good reputation
  in the community for our legal services.  We stand by the work done for
  this former client.

  Customer Answer

  Date: 08/08/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have repeatedly complained to the partner of the firm (Jennie) about the misuse of time. The firm did respond with an unacceptable answer. I want to actually pay for the services rendered that were legitimate, unfortunately those services were very intertwined with a lot of failure and unknowledgeable legal representation (proven via email and the fact they already issued me a credit for failure to serve paperwork and being misbilled). I have communicated on several occasions that one attorney would lead me down a path to nowhere, while the next would refuse to help and argue me. I have even provided proof of these matters to said partner. I am only asking for a portion of my funds to be returned due to so much time spent making me state and repeat my issues 3, 4, 5 times, then making me restate them all via email; just to be told falsities that their attorney failed to research then argue me about it, claiming she had no knowledge of the matter (proven wrong and supplied with email evidence).  I do not wish to take this any further then need be. Again, I will restate: I want to pay for the legitimate legal services rendered, and am only asking for a portion of my funds to be returned for the wasted time and headache they have caused. 
  
  
  
  Sincerely,
  
  
  
  ****** ****

  

  Business Response

  Date: 08/31/2022

  We are very sorry this client is unhappy with services
  provided.  We have addressed the client’s concerns in detailed
  correspondences.  It is unfortunate the client has misinterpreted
  communications with his legal team.  We provided client with a substantial
  credit to address his concerns with serving papers.  We further offered an
  additional credit to resolve the issues raised which client refused.  The
  credits offered and accepted were a show of goodwill and in no way an admission
  that our legal team was “unknowledgeable”, or that the services provided were
  unnecessary, or the charges therefor unreasonable.
  
  We regret we could not resolve client’s issues to his
  satisfaction.  We explicitly deny the allegations in client’s
  complaint.  The fees incurred were reasonable and necessary for a highly
  conflicted legal matter.  The Harris Law Firm has a very good reputation
  in the community for our legal services.  We reiterate that we stand by
  the work done and services provided for this client.

  Customer Answer

  Date: 09/02/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The initial return of funds were mutual, agreed to and found suitable. Those initial return of funds were due to their not properly preparing for court despite my asking. The Harris law firm has stated they have detailed correspondence. The correspondence they have is the same as what I have. the correspondence is detailed and riddled with proof they repeatedly wasted my time despite my complaints to their client "we care representative" and to one of the partners of the firm. I use the term wasted because I literally had to repeat my stance 3, 4 & 5 times; then had to restate it via email; sometime on more then one occasion. I also had to explain to my attorney that she should be knowledgeable of my stance and be able to respond the the opposing council with such. All of which was time they billed me for. On a similar note i had several emails back and froth from the attorney in regards to my stance in my case and the fact the attorney would rather tell me they would walk away and have a "professional disagreement" over standing as my defense in an undecided court of law. Again, all time that was billed to me.

  I wish this to be done and over. Yes the Harris law firm did offer me a credit  while claiming it was not an admission of guilt. The problem I have with the non-admittance of guilt credit they offered is that it doesn't even come close to what they billed. I wish to pay for appropriate services rendered. I am only asking for a credit due in the amount of all correspondence time they billed for that ended in going nowhere and for the blatant lie the attorney advised me on at the end of my case where I was assured of a specific direction to take; when the truth was a much different story. The truth came out and even from a third party; also which I was billed time for. The third party then stood to correct the Harris law firm and their attorney; which is also recorded via email.

   

  
  I close by saying I can not get my wasted time back so all I am asking for is the return of the funds for said wasted time. 

  
  
  Sincerely,
  
  
  
  ****** ****